Analyst-Information Services Support Intermediate

Analyst-Information Services Support Intermediate 

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Informatics & Information Services leadership team in the role of Analyst-Information Services Support Intermediate.  This is a Direct Hire with a flexible schedule and onsite requirements.  

Scope: 

• Tier 3 Support with a flexible schedule, Monday – Sunday, 7:00 pm – 3:00 am. 

• Provides end user support using pertinent data and facts to identify and solve a range of moderately complex and non-standard requests and issues under moderate level of guidance and direction.  

• Works collaboratively with technical and business team members to conduct problem research, root cause analysis and issue resolution.  

• Participates in the implementation of application upgrades and installation of new releases.  

• Maintains working knowledge of applications within their domain.  

• Contributes to the overall support knowledgebase and training to other business and IT team members. Prioritizes and organizes own work. 

Key Relationships: 

• Reports to:  Manager of Information Services.  

Candidate Qualifications: 

• Bachelor's Degree preferred or equivalent experience. 

• 3-5 years of experience required. 

• Requires Experience implementing or supporting applications. Ex. ERP, HR Payroll and Finance. 

• Requires experience with MS Office (PowerPoint, Vizio, Word).