Full Time Key Holder - Cotton On Promenade Temecula Mega

Be Who You Are. Love What You Do.

We are calling on all team mates who want more than a job. We are serious about our people, our customers, and the planet, and we want to do Good things together.

Australian roots - Temecula, CA residence! 

CA: This is a full time hourly paid position with a wage range of $20.00 - $23.00 /hr

COTTON ON GROUP, OUR CULTURE:

A diverse crew of 20,000+ team members around the world who love to think big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you, and when you’re here, you’re celebrated for bringing your whole self to the team. YOU are what makes us the unique global retailer we are today.

Cotton On

Cotton On was brought to life in 1991 and we’re the founding brand of our Cotton On Group family. We have grown to nearly 800 stores across the globe and we still love exceeding our customers’ expectations with value-fashion in womenswear, menswear and accessories. Our Cotton On Brand exists to deliver on-trend basics through fast, fun fashion; all while having fun along the way.

MORE THAN A JOB

We don’t like words… we like action…80% of our global positions are filled by promotions of our existing team members because we believe that being YOU can take you places at Cotton On.

We are excited to share this opportunity, and to welcome a new team mate to the Group to help build on our strong culture and purpose led vision to make a positive difference in people’s lives.

Key Holder

Our store teams are the enablers for our customers to experience the difference of a Cotton On (Brand) Store. Here everyone is welcome and appreciated.

You drive the amazing message of our Foundation and how our teams and customer are making life changing impact in our projects around the world.

You bring your commercial eye to the store, spot opportunities, support and enable the team around you.

The Key Holder plays a vital role in supporting the daily operations of the store and ensuring smooth execution of tasks. Reporting to the Store Manager or Assistant Store Manager, this position is responsible for upholding the direction set by the leadership team, particularly during opening and closing shifts. The Key Holder oversees team performance on the floor, supports operational excellence, and helps maintain high standards in attendance, productivity, and team morale. This role also involves providing guidance, motivation, and support to Sales Associates. Key Holders will not be responsible for establishing any store policies or evaluating employees’ performance through written documentation.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Open and close the store in accordance with company policies and procedures

• Lead the store team as part of management

• Provide exceptional customer service and resolve customer issues

• Process sales transactions accurately and efficiently

• Assist in inventory control, restocking, and merchandising

• Ensure store cleanliness and safety standards are upheld

• Support loss prevention efforts and report any unusual activity

• Engages with store teams and customers professionally and respectfully

• Train and mentor new associates as needed

• Ability to interact collaboratively and work as a team towards a common goal 

• Maintain a professional presence and motivate and inspire others

• Acting in a respectful manner to customers, managers and peers

ESSENTIAL SKILLS AND ABILITIES

• Ability to work a flexible schedule including evenings and weekends

• Ability to work in a fast-paced environment and manage multiple competing priorities

• Excellent analytical ski