Salesforce Product Owner

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

This role can be based in Dallas, TX, and Shawnee, KS.

As the Salesforce Product Owner you will be responsible for defining, prioritizing, and delivering Salesforce solutions that meet the needs of the business. This role involves you working closely with stakeholders to gather requirements, translating them into actionable user stories, and collaborating with technical teams to deliver enhancements and new features. You will ensure that the Salesforce platform aligns with business objectives and delivers maximum value through continuous improvement.

Key Responsibilities:

Product Vision and Backlog Management:

• Define and communicate the product vision for the Salesforce platform, ensuring alignment with business goals and stakeholder needs.
• Develop, maintain, and prioritize the product backlog, ensuring it reflects the most valuable and impactful features.
• Create and refine user stories, acceptance criteria, and detailed requirements to guide the development process.
• Provides mentorship to team members in areas pertaining to system administration
• Identifying and streamlining/eliminating activities that impact the swift resolution of Tier 4 cases and small projects
• Personally, configure the SalesForce.com platform across all CG and WRQ tickets and do all Production configuration for small projects, and UAT, DEV & PROD configuration for major projects)
• Translate change requests or complex bug issues into technical requirements for the SalesForce Database Developers and Group Developers for all Tier 4 cases and small & major projects
• Document and deliver Testing and Testing outcomes for all Tier 3 escalation cases and major projects
• Act as Project Lead for all small projects/medium sized projects.
• Maintain the necessary levels of ADM01 accreditation, and study toward achieving basic SQLskills and passing ADM02 accreditation as well as being familiar with project methodologies such as Agile

Stakeholder Collaboration & Relationship Managment:

• Engage & lead with business stakeholders to understand their needs, pain points, and priorities, translating these into Salesforce solutions.
• Facilitate requirements gathering sessions, workshops, and regular check-ins to ensure stakeholder alignment and satisfaction.
• Manage expectations by providing clear updates on product progress, timelines, and potential challenges.

Solution Delivery:

• Work closely with Salesforce administrators, developers, and other technical team members to design, build, and deliver high-quality Salesforce solutions.
• Oversee the development process, ensuring that features are delivered on time, meet quality standards, and fulfil business requirements.
• Participate in sprint planning, review, and retrospective meetings to continuously improve the delivery process.
• Filters pressure from project team members and balances concern for people versus workload priorities
• Motivates project team members regardless of internal/external circumstances and pressures

Quality Assurance and Testing:

• Ensure that all Salesforce features and enhancements are thoroughly tested and meet acceptance criteria before deployment.
• Collaborate with QA teams and end-users to conduct user acceptance testing (UAT) and gather feedback for improvements.
• Address and resolve any issues or defects that arise during the testing and post-deployment phases.

Performance Monitoring and Optimisation:

• Monitor the performance and usage of Salesforce solutions, identifying opportunities for enhancements and optimization.
• Define & analyse key metrics, user feedback, and other data to inform product decisions and prioritise future work.
• Drive continuous improvement by staying current with Salesforce updates, new features, and best practices.
• Ensures own work is on-line