Customer Service Representative

Job DetailsJob Location: Corporate - Dallas, TX 75201Position Type: Full TimeJob Category: SalesCustomer Service Representative

Location: On‑Site (Uptown, Dallas, TX)

Employment Type: Full Time

Compensation: $45K+ Bonus

We are currently seeking a Customer Service Representative for our corporate office in Dallas, Texas. The right candidate will be responsible for assisting New Home Sales Consultants with communication between customers and assure efficient and professional flow of information to and from New Home Sales Consultants, Sales Managers, the customer, and the Corporate Office.

Key Responsibilities:

Exercise judgment and discretion in managing all phone calls from the general phone number, MLS # and Megatel Website
Assist customers with inquiries and implement problem solving plan as is appropriate
Escalate any customer complaints to manager as deemed appropriate
Assign leads to Home Sales Consultants and monitor progress of those leads on a case-by -case basis, including taking actions when judged necessary, including reassigning lead.
Assist in selling the company's product in a manner consistent with company policy and at a volume that meets or exceeds set quotas
Understands and utilizes all sales forms, reports, procedures, contracts, and policies
Establishes customer relations through marketing, phone, and e-mail follow-up based upon individualized monitoring.
Displays a thorough knowledge of the company's product lines, subdivisions, and relative community facilities
Answers all prospective customer communication in a timely manner and work to implement case-by-case-solutions.
Assists Home Sales Consultants with customers as they select home sites, house plans, and structural options
Customer Service Representative schedule will either be Wednesday to Sunday or Saturday to Wednesday, 9 AM to 7 PM. All CSR members are required to work Wednesday, Saturday, and Sunday of every week.

QualificationsQualifications:

High school diploma or equivalent
6-month minimum contact center experience
Knowledge of KPI’s and a metric driven environment
Exceptional listening, written and verbal communication, and relationship-building skills
Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to recognize escalation situations and promptly report issues appropriately
Prefer knowledge of Salesforce and Amazon Connect

What we offer

Competitive pay plus bonus per set appointment met by the customer
Eligibility for benefits after 30 days of employment
PTO (plus paid holidays) in first year
Career advancement opportunities

Megatel Homes is transforming homebuilding with innovative, master planned Lagoon communities that bring resort style living into everyday life. Since 2006, we’ve focused on thoughtful design and forward-thinking ideas that go beyond traditional neighborhoods. Our immersive Lagoon amenities create places where people truly live, gather, and unwind. Driven by a collaborative, people first culture, we support each other and encourage individual growth. If you’re looking for a purposeful career with a company shaping the future of homebuilding, Megatel Homes is the place to start.