Lead Service Technician (Field & Shop Lead)

Job Description:

Wastequip WRX is seeking a Lead Service Technician to support our Jurupa Valley operation.

This role is responsible for delivering high-quality field service while also leading and guiding the service team within the shop when not in the field.

The Lead Service Technician serves as a working leader, supporting the Service Manager by driving daily execution, technician productivity, and a strong customer experience.

Pay Range: $37-$39 hrly

Key Responsibilities

• Field Service Execution
• Perform preventative, routine, and emergency repairs on compactors, balers, and related equipment
• Diagnose and repair hydraulic, electrical, and mechanical systems
• Complete work safely, on time, and to quality standards
• Minimize customer downtime through efficient repair execution

Shop Leadership

• Act as the floor leader when in the service center
• Provide daily direction and support to technicians
• Help prioritize work and ensure jobs move efficiently
• Reinforce standards for productivity, quality, and safety
• Identify and escalate operational issues to the Service Manager

Team Leadership & Development

• Train and mentor junior technicians
• Support onboarding and skill development
• Lead by example with strong work ethic and accountability
• Help build a high-performance, team-oriented culture

Operational Performance

• Drive personal and team productivity
• Provide feedback to improve scheduling, routing, and workflow
• Support achievement of labor utilization and turnaround targets
• Escalate delays, parts issues, or capacity constraints early

Safety & Compliance

• Promote and enforce a safety-first culture
• Ensure compliance with company and OSHA requirements
• Maintain safe, clean, and organized work areas and service vehicles

Customer Interaction

Represent Wastequip WRX professionally at customer sites

Communicate clearly on:

• Scope of work
• Repair timelines
• Service recommendations
• Support customer satisfaction and identify additional service opportunities

Parts & Job Completion

• Communicate parts requirements accurately and proactively
• Help reduce downtime caused by parts availability issues
• Ensure jobs are completed fully and closed out properly

Administrative Responsibilities

• Maintain accurate service records and documentation
• Communicate effectively with dispatch and the Service Manager
• Ensure work orders reflect accurate job status and completion

Performance Expectations (KPIs)

Quality of work and first-time fix rate

• Turnaround time and on-time completion
• Personal and team productivity
• Reduction in rework or callbacks
• Customer satisfaction
• Technician development and engagement

Qualifications

• Proven experience servicing compactors, balers, or similar equipment
• Strong diagnostic skills in hydraulic, electrical, and mechanical systems
• Basic welding and fabrication skills
• Valid driver’s license with a clean driving record

Preferred Qualifications

• Experience leading or mentoring technicians
• OSHA 10 certification
• Forklift certification
• CPR / First Aid certification

Key Skills

• Strong troubleshooting and problem-solving
• Ability to lead while actively performing technical work
• Effective communication and team coordination
• High accountability and attention to detail

Work Environment & Travel

• Combination of field service and shop leadership responsibilities
• Travel throughout Southern California in a company-provided service vehicle
• Minimal overnight travel required

Company Benefits:

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans

• Prescription (Rx) Insurance

• Health Savings Account (HSA)

• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans

• Vision Insurance

• Flexible Spending Accounts (FSA’s)

• Health Care FSA

• Dependent Care FSA

• Company Paid Base Life Insurance

• Company Paid Accident, Death & Dismemberment Insurance

• Company Paid Business Travel Accide