Inside Sales Representative - Infusion Pharmacy

General Description

Location:

1 Position in Eastern Standard Time Zone

1 Position in Central Standard Time Zone

 

The Inside Sales Representative – Infusion Pharmacy is responsible for generating and growing patient referrals by building relationships with physician offices, referral coordinators, and clinical staff. This role focuses on proactive outreach through phone, email, and virtual engagement to educate healthcare providers on infusion therapy services, streamline referral processes, and ensure patients are connected to appropriate therapy options.

The Inside Sales Representative will work closely with field sales teams, intake teams, and clinical staff to drive referral growth across targeted specialties such as neurology, immunology, rheumatology, gastroenterology, dermatology, and other infusion-related specialties. This role plays a key part in expanding access to care while supporting physicians and their staff with efficient referral coordination.

QUALIFICATION REQUIREMENTS

Education and Experience

·       Bachelor’s degree preferred, or equivalent healthcare sales experience.

·       2 or more years of inside sales, healthcare sales, or referral development experience preferred.

·       Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable.

·       Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred.

KEY RESPONSIBILITIES

Referral Development and Account Outreach:

·       Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services.

·       Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals.

·       Educate physician offices on available infusion therapies, patient eligibility, and referral pathways.

·       Identify opportunities to convert existing patient referrals and uncover new referral sources.

·       Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals.

Account Support and Referral Management:

·       Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently.

·       Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation.

·       Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate.

·       Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures.

Sales Collaboration:

·       Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts.

·       Assist in expanding account coverage in markets without dedicated field sales support.

·       Help validate and expand tertiary referral opportunities within physician practices and healthcare systems.

·       Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits.

CRM and Activity Management:

·       Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system.

·       Track referral trends, office engagement, and sales activity metrics.

·       Identify patterns and opportunities to improve referral conversion and account engagement.

Market Intelligence:

·       Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers.

·       Identify opportunities to improve referral processe