Suite Runner|Part-time|Penn State University Athletics

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

Under the direction of the premium managers & supervisors, the suite runner is charged with the accurate and timely delivery of all orders and providing support to premium suite locations. The associate must be available to work majority to all of the events taking place.

 

This role will pay an hourly wage of $15 to $16.00. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

Posting expires August 31, 2024. This is a tipped position. 

Responsibilities

ESSENTIAL FUNCTIONS

• Works collaboratively to ensure the overall successful operation of the department
• Takes direction from the managers or supervisors for prep-day and event day responsibilities
• Participates in the pre-shift huddles
• Supports a hospitable environment by greeting guests throughout the arena
• Verifies and transports hot boxes and speed racks from/to the kitchen and pantry
• Distributes food/beverage and other service products from the pantry or kitchen to correct locations
• Provides quick and attentive follow up for any delivery issues
• Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day
• Retrieves service ware to and from catering, club and suites locations to the kitchen as directed
• Completes opening and closing side work as assigned
• Assists with the breakdown of assigned locations at the end of the event
• Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day
• Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned

NON-ESSENTIAL FUNCTIONS

• Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed

 *Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

 

Qualifications

Prior job experience is preferred, but not required

 

 

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work as part of a team with all associates, management, and stadium departments
• Excellent guest service skills, ability to adhere to Service Standards
• Ability to complete all required training sessions
• Ability to work accurately, courteously, and with a sense of urgency in a high pressure environment
• Ability to follow job procedures and supervisor instructions

PHYSICAL REQUIREMENTS

• • Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.