Director of Social Services

This leadership role is responsible for the oversight, coordination, and supervision of multiple Program Services, including Basic Needs, Food Services, Pathway of Hope, Seasonal Programs, and Front Office operations. As a member of the Executive Leadership Team, the position plays a key role in strategic planning, staff development, program evaluation, budget management, and community engagement. The role ensures all programs align with The Salvation Army’s mission and comply with organizational standards and policies.

Th is full time position has a starting pay rate of at least $70,000/year. The position offers a generous benefits package that includes excellent health, dental, vision, and hearing insurance as well as paid time off that includes 15 days of vacation per year, 12 sick days per year (6 of which can be taken like vacation days), 12 paid holidays, 2 personal days, and the ability to earn an additional 2 days of PTO through our wellness program. The Salvation Army also contributes generously to a pension on your behalf and offers short term disability, long term disability, and life insurance, as well as a variety of other great benefits. We invest in you as an employee and provide paid training and professional development opportunities and are looking for someone who wants to grow and develop with an organization that makes a difference in our community.

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective: Provides direction, supervision, oversight, and coordination of Program Services (Basic Needs, Food Services, Pathway of Hope, Seasonal Programs, and Front Office Staff). Serves as member of the Executive Leadership Team and participates in Expanded Delegation of Authority meetings and functions.

Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Directs, instructs, supervises, monitors and evaluates the work performance of Social Services staff. Ensures compliance to TSA and departmental policies and procedures. Provides support and encouragement to staff and provides development opportunities.
• Conducts regular staff meetings for the purposes of program coordination, good communication, and in-service trainings in keeping with Salvation Army policies.
• Oversees the keeping and reporting of accurate case records, documentation of services provided through all programs, and assumes responsibility for monthly statistical and in-kind donation reports to the Finance Department and Divisional Headquarters.
• Reviews and recommends for approval annual department budgets for relevant Salvation Army programs prior to submission to the Area Coordinator for approval; manages program budgets.
• Works cooperatively and collaboratively with other departments as needed to ensure programs operate effectively.
• Networks with other community social service agencies. Actively engages in the community to have knowledge of ongoing needs, program development and improvements to current assistance. Develops an effective continuum of care. Attends or assigns and oversees staff attendance to inter-agency, community, and state meetings as necessary to achieve objectives.
• Ensures proper use of the Salvation Army Information System (SIMS) Database by social service staff.
• Analyzes the effectiveness of all programs including ensuring that the programs comply with TSA’s mission. Submits regular reports on these findings to the Area Coordinator.
• Develops and/or manages program policies and performance accountability measures to include United Way outcomes and The Salvation Army’s National Social Service standards. Prepares and gives presentations representing community needs and The Salvation Army for funding purposes or as requested.
• Coordinates and supervises assigned seasonal programs. This includes but may not be limited to planning meetings, budget preparation, securing locations for events, ensuring adequate paid and volunteer staffing, and attending tr