REGULATORY SPECIALIST I - 79000431

Requisition No: 862020 

Agency: Business and Professional Regulations

Working Title: REGULATORY SPECIALIST I - 79000431

 Pay Plan: Career Service

Position Number: 79000431 

Salary:  $1,439.31 Biweekly / OPS $15.00 hour 

Posting Closing Date: 10/25/2025 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS 

CUSTOMER CONTACT CENTER 
REGULATORY SPECIALIST I
Position Number: 79000431
Hiring Salary: Career Service $1,439.31 Biweekly / OPS $15.00 hour

**Open Competitive**

 

* This advertisement will be used to fill both Career Service and OPS positions*

 

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.  This position works as a Call Center agent for the Customer Contact Center (CCC).

The Work You Will Do:

• Responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated professions & businesses with minimal assistance and submits an escalation referral when further action is necessary for resolution.
• Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules.
• Responds to telephonic inquiries regarding licensing matters or questions related to Real Estate, Barbers, and Cosmetology; including responding to questions regarding continuing education requirements and fees.
• Reviews information in the call center system, DBPR’s intranet site and/or internet site, as well as laws and rules to provide responses to customer inquiries.  Updates call center systems with accurate and current information; updating records with information pertinent to each caller including their name, phone number and other relative information regarding the customer’s inquiry and the resolution offered.

 

Your Specific Responsibilities:

• Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules.
• Responds to telephonic inquiries regarding licensing matters or requirements, continuing education requirements, and fees.

• Candidates will be required to answer at least nine (9) calls per hour (CPH).

 

Knowledge, Skills, and Abilities:

• Ability to communicate effectively verbally & in writing. 
• Ability to understand and explain statutes, rules and regulations. 
• Must be able to address and/or research inquiries regarding all DBPR licensing and regulation matters.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of the techniques for handling complaints and dealing with the public.
• Ability to understand and apply applicable rules, policies and procedures.

 

Minimum Requirements: 

• Must have one (1) year of customer service experience.

 

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

 

Applicant / Position Note:

• The applicant will be required to take a Skills Verification Test (SVT) and a typing test. The applicant will be required to pass the typing test with 25 correct words per minute to move forward to