VP of Customer Success | Housing

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

As the Vice President of Customer Success at EliseAI, you will own and scale the end-to-end customer journey. Reporting to the Chief Experience Officer, and working closely with the executive team, you will shape the long-term customer success vision and lead the execution of high-impact strategies that maximize retention, expansion, and customer advocacy. You’ll play a central role in driving EliseAI’s continued growth by ensuring our customers achieve measurable success and value from our platform.

Key Responsibilities

• Define and execute a long-term vision for Customer Success that aligns with EliseAI’s overall business objectives

• Lead a high-performing team, setting clear goals and fostering a culture of accountability, growth, and customer-centricity

• Serve as a trusted partner to our most strategic customers, including national real estate portfolios

• Actively engage in executive-level conversations to drive alignment between EliseAI’s platform capabilities and customer business outcomes

• Own revenue retention and growth across the customer base.

• Partner with Sales and Revenue leaders to develop and execute comprehensive account strategies that increase product adoption and upsell/cross-sell opportunities

• Oversee the customer journey from onboarding through renewal, ensuring seamless implementation and long-term engagement

• Ensure consistent delivery of exceptional experiences across touch points

• Develop and refine scalable systems for monitoring customer health.

• Proactively identify risk signals and lead cross-functional efforts to address and eliminate churn risk

• Work closely with Product and Engineering to provide voice-of-customer insights, influence product roadmap prioritization, and drive adoption of new features and functionality

• Build mechanisms to capture and act on customer feedback

• Drive programs that turn satisfied customers into advocates and referenceable partners

• Hire, mentor, and retain top talent. Design and implement org structures and processes that support rapid scale without sacrificing quality

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• Extensive experience in scaling customer success functions within a SaaS company with 9 figures of revenue

• Strong analytical and strategic thinking skills, with the ability to manage high-level conversations with internal and external stakeholders

• Proven track record of fostering long-term customer relationships and enhancing customer satisfaction

• Deep understanding of customer success metrics and the ability to link these to business outcomes

• Ability to work autonomously in a fast-paced environment

• Willingness to work in person at our office 4-5 days in our NYC office

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (