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• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Schreyer Institute for Teaching Excellence seeks a Customer Service Representative for the Pollock Testing Center. The responsibilities of the position include: checking students into the Testing Center; helping students resolve test registration issues; providing information and guidance on the check-in process; and monitoring in-progress testing. You will also interact with faculty who schedule quizzes and exams in the center, which includes answering routine questions about the Center’s procedures and collecting information from the instructor to schedule exams. This position also includes responsibilities to contribute to scanning and processing paper exam answer sheets.

This is a 75% full-time equivalency (FTE) job with full Penn State benefits. The working period is mid-August through mid-May and the work schedule is second shift, and is typically 2:45 pm - 11:45 pm during each semester; the flexibility to take an occasional morning shift is a plus. This is an on-site position.

Education and experience:

This position typically requires a minimum of a High School diploma and three years of related experience (or an equivalent combination of education and experience).

The successful candidate will have strong customer service and communication skills, and be detail-oriented. Prior experience working with individuals from a variety of backgrounds and cultures is preferred. Computing and word processing skills are required.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review