Implementation Strategy & Growth Senior Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Bring innovation and vision to new strategic partnerships and/or enterprise clients in the next-generation digital healthcare arena. As an Implementation Strategy and Growth Senior Manager, you’ll leverage your insight to recognize and optimize opportunity, maximizing the potential within strategic clients by designing, customizing and implementing successful new initiatives and solutions. In this role, you'll apply both creativity and keen business acumen to standardize processes and share expertise, for the benefit of the entire Client Implementation team. The work will be fast paced, can be ambiguous and spread across multiple projects and client implementations simultaneously. You'll function as a trusted advisor as you implement clients and drive onboarding while mentoring other more junior team members. If you're an experienced professional who understands the health care eco-system and has proven ability to lead a cross-functional team through complex projects, a meeting with all levels within organizations, and a presentation, we'd love to hear from you.

Your contributions will directly impact our company’s ability to meet its high growth objectives and extend its reach – thus improving the lives and health of more people. Core competencies required for success include leadership, communication, organization, problem-solving, flexibility, and a knack for improving process and productivity.

Essential Duties and Responsibilities

• Launch Teladoc products, programs and services
• Design and own both the overarching strategy and the tactical details of our most complex client initiatives
• Own and/or support key projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of project.
• Work collaboratively and creatively with channel partners to expand their understanding of Teladoc Health programs, products and services, shape their expectations, and drive mutually-beneficial results
• Respond to questions, provide requested documentation, and orchestrate internal process changes, commensurate with partner needs
• Serve as internal team SME/point person to ensure efficiency and consistency throughout our client implementations
• A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goal
• Guide Client Implementation Team with product expertise, marketing, data ops, incentives, and reporting
• Exercise flexibility and versatility while supporting and/or leading different types of implementations
• Manage and oversee multiple implementations simultaneously, assisting team to deliver launches on time
• Collaboratively drive enrollment revenue within the client population (employees, plan members, etc.) for select products with support from our Enrollment Marketing and Health Services teams
• Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals
• Travel occasionally for business

Qualifications Expected for Position

• Bachelor's degree
• 6-8+ years of professional experience and/or direct project management experience, including experience in a senior role
• 5+ years of client-facing experience
• Experience with health benefits, health and wellness, health plans or systems
• Track record of working with Government Health Plans: Medicare, Medicaid, Marketplace
• Demonstrated success leading client implementations
• Excellent interpersonal and communication skills, including demonstrated finesse communicating with both upper management and less-experienced team members
• Experience leading meetings and presentations
• An inventive, think-on-your-feet approach, with masterful problem-solving skills, in order to understand and respond to new and diverse partner needs
• The background, empathy and business skills necessary to grasp clients’ priorities, pain points and goals
• A results-oriented approach, with a track record of revenue-driving success
• Strong project leadership skills, with proven ability to multi-task effectively, including assisting with projects belonging to other team members
• Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment
• Exceptional technical acumen / ke