Region Director, Retail Field Ops (Division 04 Region 24)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

The Region Director is a dynamic and inspirational leader who plays a critical role in creating a culture of differentiated patient and customer care and business excellence in retail pharmacy stores across their market with business oversight of up to 180 retail stores and an average span of control of 10 direct reports and over 1,500 colleagues. The Region Director has ultimate responsibility for customer and patient satisfaction and business success in their market.  An inspiring coach and leader of people, the Region Director is focused on building and developing a team of District Leaders who grow the business in their markets through their consistent delivery of our Purpose by leading with heart. Specifically, the Region Director partners with and coaches their District Leaders to inspire their teams to deliver on the core business with excellence, embrace change in an evolving omnichannel ecosystem, and launch new products, programs, and services to keep our communities healthy and engaged with our brand.

The Region Director brings deep, firsthand knowledge of retail pharmacy operations to help their teams grow the business through top-line sales and expanded services, identify, and address performance opportunities, and comply with all Company policies and requirements keeping safety a top priority. A model for all CVS store colleagues, the Region Director also lives our Heart at Work behaviors, and sets the bar in their market by their consistent examples.

To enable sustainable market success, the Region Director is specifically responsible to:

People Leadership & Development

• Cultivate the Region talent pipeline, including oversight and development of District Leaders and RD Emerging Leaders
• Promote inclusive District-level succession planning and staffing strategies to meet overall colleague and business needs, with a special emphasis on building our employer brand on campus at local pharmacy schools
• Develop District Leader recruiting capabilities and behaviors to support short term and long-term recruiting strategies (e.g. cold calling, competitor visits, campus recruiting, etc.)
• Oversee relationship with region training leaders to ensure the consistent delivery and completion of all colleague training programs
• Oversee District Leaders to ensure appropriate staffing and scheduling of colleagues to meet customer demand and support colleague engagement; place a strong focus on supporting understaffed markets to proactively mitigate risk
• Create a culture of recognition, empowerment, development, and inclusion that attracts and retains talent at all levels; utilize colleague sentiment metrics and feedback as a tool to diagnose root cause and inform the creation of both short and long-term strategies.
• Identify, mentor, and develop future District and Region Leadership talent
• Deliver timely and meaningful performance reviews and targeted and purposeful coaching and counseling for individual District Leaders as needed

Business / Financial Planning

• Develop and execute business plans and strategies to deliver on all business performance measures, e.g., P&L, sales-to-budget, scripts-to-budget, immunizations, MCP, inventory management, payroll management, asset protection accountabilities, etc.
• Proactively review business reports to derive insights about Region and District performance; utilize metrics as a tool to diagnose root cause and inform the creation of short and long-term strategies to improve performance in a way that aligns with our Heart at Work behaviors
• Develop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities
• Operate with strong business acumen and have accountability for the overall P&L for the stores within the Region

Operations

• Set and communicate market goals in an engaging and inclusive manner
• Set and execute through all District Leaders our growth strategies in pharmacy and front store including, but not limited to patient care (e.g., immunizations, adherence programs, etc.) and merchandising (seasonal planning, etc.) in a way that delivers against our enterprise brand co