Principal Product Delivery Manager

About us

Every day, we deliver safe and secure energy to homes, communities, and businesses, connecting people to the energy they need for their lives. Our expertise and track record position us uniquely to shape the sustainable future of our industry as the pace of change accelerates.To succeed, we must anticipate customer needs, reduce energy delivery costs, and pioneer flexible energy systems. This requires delivering on our promises and seeking opportunities for growth.

 

In IT and Digital, we collaborate closely with the diverse energy businesses within the National Grid group, revolutionizing operations through technology. Embracing Agile methodologies and Digital mindsets, we drive efficiency and bring new capabilities to internal and external customers as we lead the charge towards a carbon-free future.

 

Our work is critical, as National Grid powers millions of homes and businesses in the UK and US, and the technology we employ is vital to this task. The successful applicant for this position will play a crucial role in our mission, supported by our multicultural, customer-centric global team, with opportunities for professional development.

 

National Grid is hiring a Product Delivery Principal. This position can be located in Syracuse, NY or Waltham, MA. 

Job Purpose

National Grid is currently seeking an innovative, adaptable, and results-oriented Product Delivery Manager - US to join a new team in building, configuring, and aligning our systems, processes, and people in a greenfield Technology Operations Center within our Global Technology Organization. This leader will be responsible for aligning systems, processes, and people in an organization of Network Engineers, Network Technicians, and Surveillance Technicians who will be responsible to monitor and maintain National Grid’s network architecture. You will work closely with Network Operations Management, Digital Ops, IT, related Vendors, subject matter experts, and others to ensure delivery on the many system enhancements, integrations, automations, and technology responsibilities to the Unified Technology Operations Center. This role will report to the Director of Global Unified Technology Operations within the National Grid IT organization.  

Key Accountabilities

 
• Work with and manage technical team as it relates to system and process Engineering for internal comprehensive network support and continuous efficiencies
• Defines system and process flows towards complete end to end electronic communications related to automated information flows and automated test flows  
• Works with and through Agile Product Delivery teams to ensure projects delivered on time and within budget 
• Define project scope and schedule/timeline while focusing on regular and timely delivery of value
• Organize and lead project status and working meetings
• Collect, prepare, and distribute progress reports to senior leadership
• Manage risks, issues and action items and maintain project specific RAID
• Perform delivery planning for assigned projects
• Work with resource managers to identify and manage the required resources for various project assignment(s)
• Leveraging organizational resources to improve capacity for project work
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work
• Communication and rapport with external contractors (where applicable)
• Support the Product Owner in managing customer expectations for project deliverables
• Managing stakeholder communications
• Helping to implement an effective system of project governance
• Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution
• Develops and maintains a network of industry contacts; performs research on industry trends, competitors, business, and IT products; analyzes trends and make strategic and tactical recommendations 
• Ensures system, technical and product architectures are aligned with business objectives 
 

Your Rewards

Rewarding work and a collaborative, team-oriented culture are just the beginning.  Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions. 

Qualifications

•  Bachelor's degree, preferably in a field related to technology, such as computer science, software engineering, IT, cybersecurity, or management information systems
•  Experience in Project management/ Product Delivery related to large enterprise network operations centers 
• At least 7+ years