About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Associate Director of Procurement Services is responsible for managing and implementing strategic initiatives to enhance procurement solutions, delivery, and customer satisfaction. This role leads a team to foster excellence and continuous improvement while advancing procurement solution delivery, monitoring performance through analytics, and collaborating with sales and marketing teams to align initiatives with organizational goals. Additionally, the Associate Director supports team development, manages risk, drives innovation, and provides insights to senior leadership to support practice growth.

Role Description

• Develop new procurement solutions based on market awareness, research, and subject matter expertise that deliver value to clients and align with demand.

• Lead and manage portions of the procurement delivery team, fostering a culture of excellence, collaboration, and continuous improvement.

• Contribute to process improvements, training initiatives, and solution development with the goal of growing the practice year-over-year and exceeding customer commitments and CSAT results.

• Oversee the development and delivery of sales tools, resources, and training programs to support internal teams and clients in understanding the value of procurement solutions.

• Monitor and evaluate delivery metrics, including chargeability and customer satisfaction, using data-driven analytics to drive improvements and achieve strategic objectives.

• Build and maintain relationships with key stakeholders to support sales architects and drive organizational success.

• Identify and mitigate delivery risks through comprehensive risk management strategies and contingency planning.

• Report on performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning.

Behaviors and Competencies

• Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

• Business Acumen: Can provide strategic guidance and insights to drive overall business success.

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

• Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement.

• Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.

• Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

• Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.

• Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

Skill Level Requirements

• Comprehension of the inner workings of a company, including its market positioning, compe