Director, Top Creator Management

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases. 

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $8 billion+ in revenue generated since Patreon's inception

• 60 million+ free new memberships for fans who may not be ready to pay just yet, and

• 10 million+ fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Director, Top Creator Management to support our mission.

This role is based in New York and San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.  This role is also open to remote applicants based in Los Angeles.

About the Team 

The Top Creator Management team leads Patreon's most strategic creator relationships - 500-750 of our highest-earning creators. As the manager of the team you’ll drive strategic vision and operational excellence for our premium creator success function, ensuring our most valuable creators achieve exceptional growth while becoming passionate advocates for Patreon. This role requires a unique blend of senior leadership experience, deep understanding of creator business models, and proven ability to scale high-touch customer success operations.

You'll manage a diverse team of Dedicated Partner Managers across Strategic, Growth, and Hybrid functions, each requiring different approaches to creator relationship management. Your team will be responsible for significant revenue retention and expansion within our top creator segment, while also serving as the voice of our most influential creators in product development and company strategy

About the Role

Leadership & Team Management

• Build and lead a world-class team: Recruit, develop, and retain top talent across Strategic, Growth, and Hybrid DPM roles, creating clear career progression paths and fostering a high-performance culture

• Set strategic vision: Define and execute the long-term strategy for top creator success, at both the team and individual account management level, aligned with company OKRs and creator economy trends

• Drive operational excellence: Establish scalable processes, frameworks, and systems to efficiently manage 500-750 high-value creator relationships

• Coach and develop: Provide ongoing mentorship to DPMs, helping them navigate complex creator relationships and grow their strategic consulting skills

• Foster collaboration: Work cross-functionally with Product, Marketing, Engineering, and Data Science to ensure creator needs inform company priorities

Strategic Business Management

• Own revenue outcomes: Drive retention, expansion, and advocacy metrics across the top creator portfolio, directly impacting Patreon's largest revenue segment

• Portfolio strategy: Develop sophisticated segmentation and coverage models to optimize resource allocation and maximize creator outcomes

• Relationship orchestration: Oversee high-stakes creator relationships, including contract negotiations, retention deals, and strategic partnerships

• Creator lifecycle management: Design and implement frameworks for onboarding, growth acceleration, and long-term retention of top creators

• Market intelligence: Stay ahead of creator economy trends, competitive threats, and emerging creator needs to inform product and business strategy

Cross-Functional Partnership

• Product influence: Serve as the primary voice of top creators in product development, ensuring roadmap alignment with high-value creator needs.  Synthesize creator feedback and market intelligence to inform company strategy and competitive positioning

• Marketing collaboration: Partner with Creator Marketing to develop case studies, advocacy programs, and co-marketing opportunities

• Executive communication: Regularly brief leadership on top creator portfolio performance, risks, and opportunities

• Creator Intelligen