Billing Quality Assurance and Training Specialist - Accounting (Full-Time)

Reporting to the Resort Billing Analyst/Assistant Manager, you are a Billing/Accounts Receivable professional who is self-motivated, dependable, and trustworthy. You possess good people skills, is highly organized and strives for complete accuracy in his/her work product.  You carry a high degree of professional integrity and bring demonstrated leadership, team-building, and problem-solving skills.  You must be able to work effectively and efficiently with minimal supervision and possess high attention to detail and a drive to ensure quality assured work product.  You enjoy fluently navigating multiple systems for information and possess strong time and process management skills.

You will be responsible for ensuring the accuracy, completeness and contractual compliance of client invoices (deposit and final billing) including verifying information, identifying errors, and implementing processes to improve invoice quality and efficiency.  Through regular audits, you will analyze and report resort invoice data to identify trends, patterns, and potential issues, recommending corrective action.  In addition to identifying areas for billing process improvement, you will ensure compliance with contractual obligations and Sea Island policies related to invoicing.  You will identify and provide recurring training for the billing specialist team on invoice procedures and propose process improvements to enhance quality, reduce errors, and streamline workflow.  As the Specialist, you will take billing lead on complex and VIP clients; maintains primary invoicing responsibilities as necessary given volume and department workloads.

You will consistently uphold and ensure compliance with departmental procedures, including standards for quality, timing, attendance, appearance. You build relationships and work in concert with parallel departments throughout the Sea Island company.  You follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately.  You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed. You are proactive in aiding when needed and are willing to help with other areas or duties as requested.  You are willing and can timely execute other duties as delegated by leadership.

Job Requirements - 

• Bachelor's Degree (four-year college or university) or equivalent preferred
• 2-4 years’ experience in accounts receivable/accounting environment; hospitality industry preferred
• Proficient in Microsoft Office software applications and peripheral’s
• Excellent communication skills, both written and verbal in English
• Willingness to work extended hours as required to meet department objectives: occasional weekend work during fall and spring group seasons
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 20 lbs intermittently throughout a shift