Co-Response Team Supervisor, Bureau of Health Promotion for Justice-Impacted Populations

Job Description

Updated New York State Education Department/Office of the Professions Licensure Requirements:
According to the New York State Education Department, Office of the Professions/State Board Office for Social Work and Mental Health Practitioners, as defined in Articles 153, 154 and 163 of the Education Law, effective June 24, 2022, an individual must be:

1) Licensed as a Licensed Clinical Social Worker (LCSW) and/or Licensed Master Social Worker (LMSW) to practice social work as operated by the Department of Mental Hygiene agencies. For additional information, please review 7704 Requirements for a license under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov); or

2) Authorized through a limited permit valid for a period of not more than twelve months who has met all requirements for licensure as a licensed master social worker or a licensed clinical social worker except those relating to the examination and provided that the individual is under the general supervision of a licensed master social worker or a licensed clinical social worker, as determined by the department. For additional information, please review 7705: Limited permits under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov)

Please review http://www.op.nysed.gov/surveys/mhpsw/exempt-agencies-overview.htm for the latest information concerning the expiration of the Exemption law.

Division/Program Summary Description:
New York City Department of Health and Mental Hygiene, Division of Mental Hygiene seeks two (2) full-time Co-Response Team Supervisors for the Bureau of Health Promotion of Justice Impacted Populations with primary responsibilities overseeing the Co-Response Program.

Position Summary:
The Co Response Team (CRT) Model is a collaboration between the New York Police Department (NYPD) and the Department of Health and Mental Hygiene (DOHMH), with a mission of serving individuals presenting with behavioral health challenges (mental health and substance misuse) as well as an elevated risk of harm to themselves or others.

The teams consist of two uniformed NYPD officers and one behavioral health professional who engage individuals together in the community. Co-Response Teams are deployed pre and post crisis to provide clinical assessments to determine service connection needs.

CRT will be operational 14 hours a day, 7 days a week – including holidays. Supervisors will be assigned one of 2 shifts (7AM-3PM or 1PM-9PM); (Sunday-Thursday or Tuesday- Saturday).

Job Duties and Responsibilities:

Co Response Team Supervisors reporting directly to the Co-Response Program Director is primarily responsible for day-to-day management and support of Co-Response teams. To do so the supervisors will:
- Provide clinical oversight and field-based supervision and ongoing coaching to Co-Response coordinators.
- Deploy and maintain a caseload. Provide field coverage and field supervision.
- Field work at least 3 times per week.
- Provide crisis counseling, de-escalation & clinical assessments/interventions as needed
- Gather information in real time from referral source to determine appropriate response. Provide real time telephonic and field support as needed to teams.
- Troubleshoot any challenges, issues or concerns that might arise and escalate issues to management as necessary.
- Incorporate best practices for engagement, crisis and peer intervention services.
- Provide onboarding trainings and ongoing professional development to CRT Coordinators and staff as needed.
- Participate in the development, coordination of and facilitation of trainings for CRT Coordinators, partner meetings and community events.
- Training and oversight of CRT Intake.
- Assist with quality assurance and quality improvement efforts.
- Coordinate/consult with on-site NYPD management and staff to support team operations.
- Maintain collaborative relationships with law enforcements partners
- Ensure staff record keeping is timely, concise and accurate
- Review of initial assessments and progress notes for quality improvement
- Respond to field-based crisis and issues (which may involve in-person/field or by phone)
- Coordinate with other collateral players, as needed
- Work with HPJIP Epi team to track and monitor client engagement outcomes and maintain detailed, accurate and timely reports on productivity and quality.
- Work to build relationships with other City agencies, community providers and relevant collateral contacts to coordinate appropriate responses to the real time 911 calls.
- Participate in all program-related and supervisory meetings.
- Provide operational coverage as needed, including working other shifts, and providing vacation coverage as needed. Flexibility with staying later or coming in earlie