Pharmacy Technician Specialty Call Center

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Pharmacy Technician Specialty Call Center

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Specialty Pharmacy-Pharmacy

                      

Job Code

C99996

                     

Shift

Days

                       

Schedule

7:00am-6:00pm

                       

Job Summary

                         

Job Details

*This position is eligible for a sign-on bonus of up to $2,500* 

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

 

As Specialty Pharmacy Technician, you are responsible for data entry of required information from the prescription and patient profile to process and adjudicate prescriptions. 

 

A caregiver in this position works days, 7:00am—6:00pm.

Work from home options evaluated after 90 days of employment and onsite requirements throughout the year discussed.

 

A caregiver who excels in this role will:  

• Initiate prior authorizations and communicate with third party payers on behalf of the physician and patient.  

• Find and apply manufacturer co-pay cards and initiate patient assistance and co-pay assistance applications.  

• Reach out to patients to manage refills and schedule necessary current and future assessments. 

• Ensure the accuracy of prescription and patient data entered various systems by verifying patient, drug, quantities, directions, day’s supply, insurance and physician data. 

• Conduct a thorough benefits investigation and process any necessary prior authorizations and/or appeals for pharmacy claims. 

• Explain benefit coverage and financial responsibilities to the patients.   

• Supply financial assistance contact information and/or initiate patient assistance and copay assistance applications on behalf of the patients.  

• Resolve aspects of specialty pharmacy insurances, including Medicare, Medicaid, Pharmacy Benefit Managers (PBM) and Preferred Provider Organizations (PPO) and communicate with payors and advise patients or physicians of results as needed.   

• Utilize all pharmacy systems to review patient profiles, enter changes and establish assessment schedules. 

• Document all patient/client/provider contact in appropriate computer systems. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED   

• Six months of related experience OR completion of a Pharmacy Technician Program   

• Upon hire, you must be a Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTC