Clinical Oncology Nurse Navigator-Cancer Center- Mount Sinai Queens- Full Time Days (4- 10 hr shifts M-F)

The Clinical Oncology Nurse Navigator (ONN) is a professional registered nurse with oncology-specific clinical knowledge, who provides individualized assistance to the patients, families, and caregivers through informed decision making, timely access to quality health and psychosocial care, and coordination of appropriate follow-up visits throughout the cancer continuum. This individual helps overcome healthcare system barriers, influence the systems and behaviors, and address the gaps of care through research and evidence-based practices guided by regulatory committees and professional organizations.

The Clinical Oncology Nurse Navigator supports the organizational strategies to deliver high-quality care to the population served through community needs assessment, navigation program development, marketing and outreach, and ONN specific-outcome metrics (i.e., care coordination, guidance, education, and advocacy) established by the organization.

The Clinical Oncology Nurse Navigator initiates, develops, and implements mechanisms for effective collaboration with the interdisciplinary team, that includes (but not limited to), new patient coordinators (NPC), clinical oncology associates, clinical coordinators (RNs), clinical infusion nurses, advanced practice providers (NPs & PAs), physicians, social workers, and nursing/administrative leadership for the attainment of the highest standards of patient care.

Responsible to:

This position reports directly to discipline leadership with a professional line to MSH Nursing or related disciplines professional practice leadership.

Responsible for:

Developing and implementing a plan of care for a specialty patient population, and/or specialty specific standards of care organization wide.

PATIENT CARE

1.Delivers patient care by incorporating the tenets of the professional practice model of Relationship-Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards.

2.Organizes and leads in the execution of day to day patient care coordination, as appropriate to program objectives and areas of clinical expertise.

3.Assists patients in accessing cancer care and navigating health care systems using a thorough chart review in EMR systems.

4.Assesses barriers to care and engage patients and families in creating potential solutions to financial, practical, and social challenges.

5.Identifies appropriate and credible resources responsive to patient needs (practical, social, physical, emotional, spiritual), taking into consideration reading level, health literacy, culture, language, and the amount of information desired.

6.Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of a robust plan of care throughout the cancer care continuum.

7.Establishes and implements short and long term goals, objectives, policies and operating procedures to ensure a high level of performance in nursing care delivery to the specialty patient population.

8.Educates patients and caregivers on the multidisciplinary nature of cancer treatment, the roles of team members, the promotion of health, and what to expect from the health system, while anticipating needs and readiness to learn.

9.Follows up with patients to support adherence to the agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the interdisciplinary team.

patient experience

1.Leads nursing practice using the tenets of the Professional Practice Model of Relationship-Centered Care for the promotion of the patient experience.

2.Assesses patient capacity to self-advocate and help patients optimize time with their doctors and treatment team (e.g., prioritize questions, clarify information with the treatment team).

3.Communicates effectively with patients, families, and caregivers to build a trusting relationship.

4.Employs active listening and remain solutions-oriented in all interactions with patients, families, and members of the healthcare team.

5.Empowers patients to communicate their preferences and priorities for treatment to their healthcare team and participate in their wellness by providing self-management and health promotion resources and referrals.

6.Demonstrates a commitment to ethical principles about confidentiality, informed consent, business practices, and compliance with relevant laws, policies, and regulatory requirements.

7.Demonstrates caring, respect, compassion, empathy, and active listening through dialogue, body language, and actions.

8.Follows up on all patient concerns promptly, provides service recovery as needed, and esca