Managing Director, Chief Administrative Officer, Risk & Compliance

Chief Administrative Officer, Risk & Compliance
This job reports to the Chief Risk & Compliance Officer (CRCO) and serves as the primary liaison between the CRCO and TIAA organizations in managing the day-to-day aspects of the business. With a heavy emphasis on driving continuous improvement and expense management, this job partners with the Risk and Compliance leadership team to devise strategies and plans to enable business priorities, drive operational efficiency, and define metrics and reports on the performance of the various departments. With ownership for medium-term (2-4 years) strategy execution and the operational direction of the business, this job leads activities in the areas of financial and headcount management, strategic planning, business management, program management, continuous improvement, internal communications and reporting, resource planning, and culture & engagement to drive business results.

Key Responsibilities and Duties

• Owns analysis of expense levers to drive productivity, continuous improvement and efficiency, with significant focus on expense management of the CRCO organization.
• Communicates strategic direction and executes on the agenda of the CRCO leadership team.
• Develops Board and C-Suite/Executive Committee presentations and reports on behalf of the CRCO, including quarterly/annual business reviews, strategic plans, board materials, etc.
• Collaborates with the Risk & Compliance leadership team to develop, manage and advocate for the overall Risk & Compliance budget, hiring plan and real estate strategy.
• Serves as a trusted partner and advisor to the CRCO; assists with day-to-day business operations, and proactively identifies and resolves issues impacting the successful execution of the CRCO’s responsibilities and commitments.

Additional Responsibilities

• Partners with Finance/HR to execute on financial and strategic planning, including risk & opportunity analysis, in-year planning, and re-forecast activities.
• Partners with HR to manage key talent initiatives including employee training and development, diversity, equity, and inclusion, recruiting, and culture & engagement.
• Develops and executes a corporate real estate strategy in line with the goals of Risk & Compliance and TIAA.
• Manages vendor Statement of Work (SOWs) and invoice/payment approval processes.
• Supports Risk & Compliance business cadence activities.
• Serves as the Risk & Compliance Representative on key Steering Committees and Corporate Councils as necessary.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10+ Years Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
12PL

POSITION SUMMARY:

The Chief Administrative Officer (CAO) reports to the Chief Risk & Compliance Officer (CRCO). The incumbent will be responsible for serving as the primary liaison between the CRCO and TIAA organizations and managing the day-to-day aspects of the business. The incumbent will partner with the Risk and Compliance Leadership Teams on the development of the strategic plan and Operating Reviews for Risk & Compliance with heavy emphasis in driving continuous improvement and expense management.

KEY RESPONSIBILITIES:

Primary responsibilities include 1) analysis of expense levers to drive productivity, continuous improvement and efficiency, with approximately 50+% of capacity focused on 1) expense management of the CRCO organization; 2) communicating strategic direction and executing on the agenda for the CRCO Leadership Team; 3) facilitating CRCO communications and 4) in addition to expense management, collaborate with Law & Policy and Risk & Compliance leadership teams to manage the overall Risk & Compliance budget, hiring plan and real estate strategy.

Other Responsibilities:

• Work closely with the CRCO and assist with day-to-day business operations

• Act as CRCO’s trusted partner and with the highest levels of personal integrity, and organizational and political agility

• Partner with Finance to establish the annual budget as a component of the strategic planning process

• Manage the budget on a day-to-day basis (including Risk & Opportunity Analysis, in-year planning, and re-forecast activities)

• Oversee and manage the overall hiring plan of both FTEs and CWs in collaboration with HR and Finance

• Develop and execute a corporate real estate strategy in line with the goals of Risk & Compliance and TIAA

• Manage the process by which new Statements of Work (SOWs) are fo