Director, Program Management

RAPP Chicago is looking for a Director, Program Management to join our award-winning Program Management team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

Program and Portfolio Management at RAPP is a key capability that ensures that our accounts and  the agency are continuously generating customer value through delivery excellence, operational efficiency and business growth. 

As a Sr Director of Program Management, you will be the driving force behind managing and optimizing our portfolio of marketing campaigns, CRM data or tech platform modernization initiatives.  You are a master of process and execution, a creative problem solver and have exceptional people skills.  You are organized, have a strong attention to detail and obsessed with driving business value. You have experience in leading portfolios and programs, defining project management, agile delivery and workflow processes, and leveraging change management best practices.   

YOUR RESPONSIBILITIES:

• Roadmap development, planning and execution of complex integrated portfolios of programs and projects, managing interdependencies and continuous prioritization to achieve expected value and outcomes.
• Lead new request discovery, scoping and estimations, effectively engaging multiple disciplines
• Oversee full life cycle of project and program delivery collaborating with cross-functional teams / department heads - from defining project specifications (goals, milestones, staffing, budget, schedule, dependencies, and scope) through proactive mitigation of risks and changes and completion of projects.
• Manage and analyze financial performance and revenue impact across projects and/or account. Apply strategies to sustain health, drive growth strategies and problem-solve financial issues.
• Lead the project/program’s financial, contracting, vendor and resourcing needs in partnership with operations, finance and contracting teams.
• Cultivate strong partnerships with internal and external agency teams and the customer. Builds an individual and team brand that is known for:
  • Ensuring delivery of on-time, scope and budget deliverables and enabling the account’s ability to realize its strategic plans and customer value
  • Being a go-to when it comes to the financial and resource health of the account
  • Fostering strong collaboration, exemplifying thorough and proactive communication and effectiveness in managing up out and down.
• Evaluate and optimize agency and delivery processes with a goal of continuous improvement. (e.g. measurement, reporting, analysis, post-mortem and process improvement).
• Drive process standardization and consistent adoption of established process, tools and operating models.
• Build the next generation of RAPPers by actively engaging in hiring and developing project manager and project coordinators, continuously advancing their career growth and competencies.

REQUIRED SKILLS:

• Bachelor’s degree required. Masters degree preferred.
• 8-10 years of complex, program and portfolio management delivery leveraging best practices in program/project management, SaFe, agile delivery and scrum.
• Expertise in MS office products and project management tools, including Workfront, Atlassian, MS Project, Smartsheet or others
• Program or large project experience in one or more of the following areas:
  • CRM and 360 campaign management, i.e. digital, direct mail, video, radio, etc.
  • Technology and Analytics platform modernization and development
  • Cloud Transformation leveraging AWS, Azure or GCP.
  • Implementing Data Driven Decision Workflows.
  • Ma