Client Development Director, Account Management

Anticipated End Date:

2026-03-31

Position Title:

Client Development Director, Account Management

Job Description:

Client Development Director, Account Management

The Client Development Director, Account Management serves as the market quarterback, responsible for owning internal client relationships, driving growth, and ensuring market-level execution in partnership with Carelon and Elevance business units. This role combines strategic client development with operational accountability, ensuring Carelon delivers measurable cost-of-care and customer experience outcomes across assigned markets.

LOCATION: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

HOW WILL YOU MAKE AN IMPACT:

Client Development & Growth

• Positions Carelon’s value proposition for assigned market(s), including identifying tailored solutions that deliver measurable cost-of-care savings and quality improvements.

• Builds and maintains trusted relationships with market executives and client stakeholders, serving as the single point of accountability for market-level relationships

Market Leadership & Execution

• Acts as the Carelon Behavioral Health market steward, ensuring operational cadence, escalations, and delivery plans are executed with discipline.

• Partners with Carelon Health Cost of Care on deployment of cost-of-care solutions; ensure initiatives move through stage-gates on time and achieve intended ROI.

• Accountable for client implementations and outcomes, ensuring satisfaction, retention, and recognition of value.

Strategic Alignment & Reporting

• Collaborates across Carelon Health businesses to provide consistent customer experience, reporting and governance across markets.

• Applies data insights and dashboards to frame market priorities, identify risks, and guide decision-making.

• Elevates the voice of the customer into actionable insights, informing Carelon business strategy, product priorities, and market-specific investment decisions.

Stakeholder Engagement

• Builds effective networks across BUs, operations, and clinical teams.

• Serves as the voice of the client to Carelon, ensuring alignment of solutions with market needs.

• Partners with HR, Finance, and Product to support enablement and organizational readiness for new client solutions.

MINIMUM REQUIREMENTS:

• Requires a BA/BS in health care related field and a minimum of 7 years of experience in account management, sales and/or operations in the health care industry; or any combination of education and experience which would provide an equivalent background.

PREFERRED SKILLS, CAPABILITIES, AND EXPERIENCES:

• MBA preferred.

• 7–10+ years of experience in healthcare account management, operations, or consultative sales (payer/provider/services).

• Demonstrated success growing and sustaining complex healthcare partnerships.

• Demonstrated ability to engage senior market executives, with strong executive presence and influence.

• Strong project management discipline: experience with stage-gates, readiness checklists, and risk logs.

• Excellent communication and relationship management skills; able to simplify complexity and escalate with options, not problems.

• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $153,548 to $230,322.

Locations: California

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitim