Senior Process Owner- National Branch Network

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant in Consumer, Small & Business Banking – National Branch Network. This is a critical role as we optimize our branch operating model, strengthen operational excellence, and align with Risk and Control Self-Assessment (RCSA) policy requirements.

This role is responsible for managing banker deposit and credit account maintenance and servicing processes executed across our National Branch Network footprint, includes strategy development, process performance and continuous improvement to gain efficiencies and strengthen controls in support of branch banking priorities. Process Owners design and execute simple, innovative, and relevant solutions for assigned branch processes to mitigate risk, empower branch employees and satisfy customers financial needs.

In this role, you will:

• Manage multiple branch processes which requires complete understanding of the process scope, purpose, and activities.   

• Create and maintain all required process documentation for the Business Process Management (BPM) process inventory, Risk and Control Self-Assessment (RCSA) artifacts and Shared Risk Platform (SHRP).

• Participate in the Issue Management process, including designing, executing, and managing corrective action work to ensure root causes of issues are addressed by the issue due date. 

• Develop business requirements for system enhancements.

• Accountable for updating all applicable documentation and communicating as appropriate to branch employees and partners for process changes

• Support audit discussion meetings, questionnaires, process walk throughs, supporting documentation, report/data collection, report/data analysis.

• Demonstrate how the process is performing using key metrics, champion the creation of data insights into the process if needed.

• Provide process requirements to product teams and partners (technology, controls, issue management, marketing, legal, risk and compliance) to ensure requirements prioritized appropriately to meet branch needs.

• Ensure processes adhere to all appropriate policies and regulations, identifying issues and building solutions to resolve.

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.

• Collaborate and consult with senior leaders on process improvement opportunities.

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of leadership experience

• 3+ years operational risk management experience in financial services industry

• Experience with risk related programs, Risk Control Self-Assessment (RCSA), policy governance, third party risk management, and/or compliance

• Branch banking experience, to include knowledge and experience in branch applications and banker processes.

• Strong experience developing partnerships, collaborating, and influencing in a matrix environment, across various partner groups and lines of businesses.

• Data management experience to include: analyzing data, diagnosing opportunities, and providing solutions

• Experience writing and editing branch content to procedures, policies, and other branch related communications.

• Experience in problem analysis, solution implementation, and change management.

• Project management: needs assessments, developing strategy, building business case, data/metrics, influence, execution

• Excellent presentation, verbal, written, and interpersonal communication skills

• Advanced Microsoft Office (Word, Excel, PowerPoint, and Outlook) skills

Job Expectations:

• Ability to travel up to 15% of the time

• This position is not eligible for Visa sponsorship

Posting Locations:

• 401 S Tryon St; Charlotte, NC 28202

• 11601 N Black Canyon Hwy; Phoenix, AZ 85029

• 550 S 4th St; Minneapolis, MN

• 14241 Dallas Pkwy; Dallas, TX 75254

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$84,000.00 - $149,400.00