Bootfitter 1 - Winter 2025/26

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass

• Free and discounted friends & family day passes

• Free transportation to & from Bend, Sunriver, and La Pine

• Discounts across the resort (food & beverage, retail, rentals, lessons & more)

• Employee housing program

• 401k with up to 5% company match & immediate vesting

• Discounted onsite daycare

• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

As a Bootfitter I, you will be instrumental in delivering an outstanding guest experience by combining technical knowledge, personalized service, and hands‑on fitting skills. You will assess the physical needs, style, and performance goals of each guest, guiding them to ski or snowboard boots that fit correctly, perform well, and support their time on the mountain. You’ll also apply modifications, repairs, or custom enhancements as needed, ensuring comfort, safety, and optimal performance.

Essential Functions/Major Responsibilities

• Boot Fitting Expertise
  Conduct professional boot fittings using knowledge of foot anatomy, biomechanics, and ski/snowboard boot technology. Perform assessments including foot shape, arch, alignment, stance, and pressure points to ensure proper fit and on-mountain performance.

• Customer Service
  Provide exceptional service by greeting guests warmly, actively listening to their needs, and delivering personalized advice. Explain fit recommendations clearly and support guests in making confident, informed decisions.

• Product Knowledge
  Maintain up-to-date knowledge of ski and snowboard boot models, liners, footbeds, and fit technologies (e.g., heat-molding, shell materials, dual-density liners, etc.). Stay current on industry trends and tech to better guide guests and upsell where appropriate.

• Customization & Adjustments
  Perform boot modifications including liner molding, shell punching/stretching, cuff alignment, heel lifts, canting, and trimming. Build or modify footbeds and insoles to address specific fit or biomechanical issues.

• Sales Support
  Support the sale of ski and snowboard equipment and accessories, such as socks, footbeds, and protective gear. Assist customers on the floor with product recommendations beyond boots when needed.

• Guest Experience
  Engage with guests to understand their skiing or riding ability, goals, pain points, and terrain preferences. Deliver a tailored experience that maximizes comfort, performance, and satisfaction.

• Inventory & Merchandising
  Help maintain clean, organized, and visually appealing displays in the boot and hardgoods areas. Monitor stock levels, track work orders and repairs, and ensure all fitting tools and equipment are properly maintained and functional.

• Workshop Operations
  Ensure proper and safe use of bootfitting tools (heat guns, stretchers, punches, grinders, etc.) and maintain cleanliness and organization in the fitting area. Record fit adjustments and track modifications as needed for guest follow-up.

• Collaboration & Communication
  Work closely with the retail floor team, tuning shop, and rental department to create a seamless and efficient guest experience. Communicate fit issues or follow-ups clearly across departments when applicable.

• Flexibility & Reliability
  Support operations during busy periods with flexibility in scheduling, including weekends, holidays, and peak season hours. Take initiative in downtime to cl