Maintenance Technician II

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

The Maintenance Technician II plays a key role in maintaining single-family homes across the branch city market. Reporting to the Maintenance Lead or Supervisor, this full-time role involves completing scheduled work orders, handling repairs (plumbing, electrical, HVAC, carpentry), conducting property walks, and ensuring timely service in line with Main Street Renewal standards. Technicians communicate with residents and support teams, document repairs with photos, manage tools and supplies, and help create a smooth move-in experience. A service-minded attitude, basic trade knowledge, strong communication skills, and the ability to work in a fast-paced, field-based environment are essential. Growth into a Lead Technician role is encouraged.

The Maintenance Technician II is responsible for responding to and repairing property issues identified by our residents throughout the branch city market. This is a full-time position and reports directly to the Maintenance Lead, Supervisor, or Manager.

• Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered and all appropriate supplies are available

• Schedule daily tasks and communicate with residents on expected arrival times

• Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset

• Ensure all work orders are closed out timely (while at the home prior to next appointment)

• Communicate with the Austin Support Center and Maintenance Lead and/or Supervisor regarding the status and completion of repairs

• Responsible for documenting all completed work by taking before and after photos

• Track supplies and tool usage for restocking and servicing

• Basic knowledge of technology but the ability to learn, adapt and grow

• Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management

• An understanding of a great move in experience and performing effective pre move in audits/repairs prior to a new move in

• Basic level knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade, the ability to perform work internally utilizing knowledge of systems

• Provide exceptional customer service to MS Renewal residents

• Provide assistance and resources to peers as needed

• Maintain and understand fundamental knowledge of the business

• Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company, Maintenance Technician Lead

• Other duties as assigned

What you’ll need to have:

• HS Diploma or GED

• Service-minded approach to all aspects of the job.

• 2-3 years of prior maintenance experience minimum of 1-year in maintenance with single-family or multi-family property management company

• Vocational/technical school and/or college considered a plus

• Basic knowledge of building and property management codes

• Knowledge of HVAC, electrical, plumbing, carpentry, lock key and general household repairs

• One or more of HVAC, Plumbing, Electrical certification preferred

• Good communication and written skills

• Great organizational and customer service/satisfaction philosophy

• Must have a current and valid driver's license as you will be operating a company vehicle

• Be at least 21 years old

• Must be able to multi-task in a fast-paced work environment

Just a few other things you should know:

• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without