Site Manager

Description

Position Title: Site Manager 

Reports To: Program Director

Classification: Exempt 

Location: Washington, DC

Hours: Flexible schedule (Monday-Friday), between 7am-8pm, some evenings, holidays; rotating onsite hours of 12:00 pm to 8 pm or 1:00 pm to 9:00 pm one day per week; weekends may be required and participate in leadership on-call rotation. 

Our Core Values: Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary: The Brooks Program provides short-term housing services to families experiencing homelessness in the District of Columbia. The site manager will oversee the Brooks extension/satellite location in SE, DC. The program will house approximately 18 families and will operate under the Housing First model, emphasizing rapid placement into housing without preconditions. The program incorporates best practices to ensure that participants transition from short-term family housing to independent, permanent housing within 120 days.

Responsibilities:

• Provide overall supervision, instructive mentorship, coaching and guidance to staff including programmatic supervision.
• Provide direct day to day supervision and performance management of two Case Manager
• Ensure best practices and participant centeredness are being always utilized by Case Managers and Residential Aid staff.
• Ensure effective collaboration with external agencies providing services to participants, including community agencies, government agencies, etc.
• Participate in multidisciplinary meetings, contract meetings (Family CAHP system, weekly housing meetings, monthly DHS case conferencing meetings, monthly Case Manager Supervisor, Best Practices meetings, etc.)
• Ensure the proper recording of entries, exits, reasons for leaving, destinations, universal data elements, housing move in date, disabilities sub-assessment within HMIS and Step Tool
• Leads the team in collaborating with the program’s assigned TANF Vocational Development Specialist to ensure residents are fully connected TANF benefits
• Demonstrate empathy and flexibility in responding to participants’ needs and requests.
• Maintain individual personnel files for employees working on HCA to include references, certifications, trainings, evaluations, and allegations of misconduct
• Ensure services are accessible and offered to clients as needed by public, private, or community partners: physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services and employment services
• Ensure a daily log and offline unit report maintained to record all shelter activities and information 
• Participate in management meetings and contribute to planning clinical group supervision sessions, team trainings, retreats, and strategizing other programming for the team.
• Complete administrative program management responsibilities for the team, including monthly and quarterly reports, other modes of measurement and evaluation of the program, and other administrative tasks as assigned.
• Reviews and oversees residents requests for nights out and curfew extensions each week
• Ensure the timeliness of documentation, UIRs, comprehensive case notes, detailed Housing Stabilization and Exit Plans, assessments, and other reports in the appropriate database system 
• Conduct intakes and assessments to determine the strengths, barriers, eligibility, and goals of families 
• Ensure the connection and timely referral relevant service providers, including primary care providers, DBH (Mobile Crisis & CHAMPS), CFSA, domestic violence services, etc.
• Collaborate professionally with external agencies and supportive networks providing services to participants within the restraints of HIPPA to further the goals identified by the families
• Attend at least two required TCP trainings per month 
• Perform all other duties as assigned.

Education:

• The site manager must have a master’s degree in a Human Services or related field. 
• In lieu of a master’s degree, the site manager must have a bachelor’s degree and five years’ experience in the Human Services field or a related field.