Case Management Assistant | St. Rita's Medical Center

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

20

Work Shift:

Days/Afternoons (United States of America)

Primary Function/General Purpose of Position

The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.

Essential Job Functions

• Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff
• Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks
• Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble
• Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager
• Assists in keeping community resource manuals up to date

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association (required)

Education

High School Diploma or GED (required)

Some college (preferred)

Work Experience

Previous healthcare experience with patient discharge planning procedures (preferred)

Training

None

Language

None

Patient Population

    X     Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

   X      Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

   X      Neonates (0-4 weeks)

   X      Infant (1-12 months)

    X     Pediatrics (1-12 years)

    X     Adolescents (13-17 years)

    X     Adults (18-64 years)

   X      Geriatrics (65 years and older)

    X     Not applicable to this position

Working Conditions

   X      Periods of high stress and fluctuating workloads may occur.

         Long-distance or air travel as needed- not to exceed 10% travel.

    X     General office environment.

   X      May be exposed to high noise levels and bright lights.

    X     May be exposed to physical altercations and verbal abuse.

   X      May be exposed to limited hazardous substances or body fluids.*

         May be required to use physical restraints.

   X      May be exposed to human blood and other potentially infectious materials.* 

         May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

    X     May have periods of constant interruptions.

         Required to car travel to off-site locations, occasionally in adverse weather conditions.

         Prolonged periods of working alone.

____ Other:                                

____ Not ap