Senior Lead Account Management, Health & Benefits, MEA

What you do

The Senior Lead Account Management is a senior leader responsible for driving the retention, growth, and satisfaction of a high-value portfolio of large corporate and SME clients within a designated region. Reporting to the Head of Key Account Management, Health & Benefits this role leads a multi-level team, sets and executes regional strategy, and acts as the senior escalation point for complex client matters. The senior Lead builds trusted relationships with clients and brokers, champions customer experience, and collaborates across functions to deliver seamless solutions. With accountability for premium retention, growth, cross-sell, and team engagement, the role embodies Allianz Partners’ values of Customer and Market Excellence, Entrepreneurship, Collaborative Leadership, and Trust, ensuring the highest standards of client experience and team performance.

 

Regional Strategy & Leadership

• Develop, communicate, and execute the regional key account management strategy, ensuring alignment with global KAM objectives and Allianz Partners’ 2030 ambition.
• Lead the region’s retention and growth agenda, proactively identifying market trends, risks, and opportunities to maximize client value and profitability.
• Represent the region in the global KAM leadership team, contributing to the evolution of global strategies, policies, and best practices.

 

Portfolio & Commercial Management

• Oversee a portfolio of large corporate and SME clients, ensuring high retention, sustainable premium growth, and optimal profitability.
• Set and monitor targets for premium retention, premium increases, and cross-sell, ensuring delivery against agreed KPIs.
• Analyze portfolio performance, market intelligence, and competitor activity to inform commercial decisions and drive continuous improvement.

 

Client & Broker Engagement

• Build and maintain senior-level relationships with key clients and brokers, acting as a trusted advisor and strategic partner.
• Provide senior support for high-value and strategic clients, including direct involvement in complex negotiations, renewal processes, and the management of critical client relationships.
• Serve as the senior escalation point for complex client issues, ensuring swift, client-centric resolution and safeguarding Allianz’s reputation.

 

Customer Experience Leadership

• Champion a culture of customer excellence within the KAM team, ensuring every interaction reflects Allianz Partners’ values.
• Monitor, manage, and continuously improve client experience by analyzing feedback, service metrics, and engagement survey results.
• Collaborate with Underwriting, Operations, Data, Reporting, and Oroduct teams to deliver seamless client experiences and innovative solutions, driving improvements across the entire customer journey.
• Lead initiatives to address root causes of client dissatisfaction and implement best practices for proactive service delivery.

 

People Leadership & Team Development

• Lead, inspire, and develop a high-performing team, fostering a culture of engagement, accountability, and continuous learning.
• Drive talent development, succession planning, and diversity & inclusion initiatives in line with Allianz Partners’ values.
• Champion the Allianz Engagement Survey, ensuring high engagement and well-being across the team.

 

Cross-Functional Collaboration

• Work closely with Underwriting, Operations, Data, Reporting, and Product teams to deliver seamless client experiences and innovative solutions.
• Lead or sponsor cross-functional projects to enhance client experience, operational efficiency, and product offerings.

 

Governance, Compliance & Reporting

• Ensure adherence to internal policies, regulatory requirements, and risk management standards.
• Provide regular, insightful reporting on portfolio performance, client trends, and team engagement to the Head of KAM, Health & Benefits and executive leadership.

 

What you bring

 

Competencies

 

• Strategic Leadership: Thinks and acts strategically, aligning regional plans with global objectives. Anticipates future trends and adapts quickly to changing market dynamics.

 

• Customer & Market Excellence: Champions a customer-first mindset, striving for excellence in every client interaction. Uses data and feedback to drive continuous improvement in client experience and retention.