Business Program Management Director

Are you interested in working for one of the most impactful and emerging areas in Microsoft, and enthusiastic about advancing Microsoft’s Cloud Solutions and Artificial Intelligence (AI) strategy? Are you passionate about working with teams and the latest technologies to solve critical business problems? If so, then look no further than the Commercial Systems & Technology (CST) Digital Recommendations, Enablement & Account Management (D.R.E.A.M.) Team! Our goal is to leverage the power of technology to drive scalability, innovation, and automation across enterprise commercial as well as Small, Medium, and Corporate (SMC) sales. 

We are looking for a Business Program Management Director who can think strategically, work pragmatically, and lead AI-led transformation in the Small and Medium Business (SMB) space. This role requires great solution experience expertise and the ability to deliver impactful solutions across a matrix of partner teams. 

In this role, you will define, manage, and deliver key platform capabilities to enable connected customer experiences through well-architected digital solutions. You will transform the Microsoft Customer and Partner Solutions (MCAPS) Business in the SMC segment, focusing specifically on SMB role personas. As a collaborative leader with a track record in business capability design (people/process/tool) and change management, you will influence successfully in a highly matrixed environment. We seek someone with a deep understanding of sales and partner processes, a customer-obsessed mindset, and the ability to mobilize lasting change across organizational and geographic boundaries. 

You will act as a trusted partner to the SMB and Partner businesses, enabling them to grow and scale with accelerated digital solutions. You will be accountable for a few products and solutions end-to-end, spearheading the vision and strategic direction, crafting comprehensive roadmaps, and defining requirements with AI at the core. You will oversee the product delivery lifecycle, from inception to launch, ensuring our solutions are adopted effectively and deliver tangible value to our customers. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

In this role, you will manage complex business initiatives like the SMB big bets that span one or multiple lines of business, understanding interdependencies between process, technology, and people needs. You will deliver a portfolio of programs, projects, and strategic initiatives that drive positive impact and business outcomes. You will work in close partnership with teams within Enablement & Operations (E&O), Enterprise Data Operations and Technology (EDOT), and Commercial Systems & Technology (CST), as well as various business and partner stakeholders in the SMC, SMB, Partner, and Solution Area teams. Additionally, you will drive continuous improvements in productivity, efficiency, quality, speed, and cost across the enterprise business architecture.. 

• Lead trusted-advisor partnerships with business leaders to synthesize key priorities and drive impactful technology roadmaps. 

• Assess new stakeholder requests to determine business case, scope, and priority alignment. 

• Demonstrate user obsession by identifying and solving key persona pain points with AI-first solutions. 

• Lead cross-functional teams to distill clear business and user requirements. 

• Drive convergence across business and engineering teams on optimal design and solution