Retail Security Director

Retail Security Director

Position Overview:
The Retail Security Director is responsible for overseeing all aspects of security operations for a designated retail client account. This role ensures the consistent delivery of high-quality security services, operational excellence, and compliance with client requirements. The Director will manage staffing needs—including hiring, training, and performance management—while maintaining strong client relationships and meeting financial and service-level objectives. The position requires proactive leadership, strategic problem-solving, and availability for emergency response outside of regular business hours.

Key Responsibilities

Operational Leadership

• Direct and oversee day-to-day security operations at assigned client sites.
• Manage a team of security personnel, including site and shift supervisors.
• Develop and manage schedules, payroll, and staffing to meet contractual obligations.
• Ensure security services are delivered professionally, protecting both people and property.
• Monitor and enforce compliance with company and client policies, procedures, and post orders.

Client & Employee Relations

• Build and maintain strong, professional relationships with clients and employees.
• Serve as the primary point of contact for client concerns and operational updates.
• Provide timely communication regarding performance, issues, and improvements.
• Promote a positive and inclusive work environment through recognition, feedback, and development opportunities.

Staff Management & Development

• Recruit, hire, train, and retain qualified security personnel.
• Provide or coordinate site-specific and annual training programs.
• Conduct regular performance evaluations and support ongoing employee development.
• Address employee concerns and maintain accurate personnel records.

Administrative & Financial Oversight

• Oversee payroll accuracy, scheduling compliance, and required reporting.
• Manage resources such as uniforms, equipment, and post orders to ensure operational readiness.
• Meet contractual scheduling commitments while controlling labor costs and minimizing unbilled overtime.
• Ensure all documentation and records remain current and compliant.

Emergency & Incident Response

• Remain available after hours to support emergency situations and critical incidents.
• Take proactive measures to address potential risks or operational issues before they escalate.

Qualifications

• Bachelor’s degree in Criminal Justice, Business Administration, or a related field (or equivalent experience in security, law enforcement, military, or facilities management).
• Minimum 2 years of experience in business operations, management, or supervisory roles—experience level may vary based on account size and complexity.
• Proven ability to build and maintain strong client relationships.
• Demonstrated success in hiring, training, and developing high-performing teams.
• Strong communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities and lead diverse teams in a fast-paced environment.
• Experience with payroll, scheduling, and billing processes preferred.

Core Competencies

• Staff & Financial Management
• Integrity & Accountability
• Problem-Solving & Conflict Resolution
• Time Management & Critical Decision-Making
• Client Relationship Building & Customer Focus
• Motivation, Performance Management & Results-Oriented Leadership

Why Join Securitas?

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.