Medical Clinic Supervisor, High Point

Purpose

The Medical Clinic Supervisor (MCS) is responsible for oversight of all medical back office operations, including management of the Medical Assistant (MA) team and lab, medical supply inventory/ordering, and oversight of medical workflows to optimize the patient experience. The MCS is a member of the site leadership team to hire/train/support staff, lead daily clinic operations, including creating and managing the daily clinic staff schedule, and support organizational goals.

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.

In this position you will:

• Supervise Medical Assistants and Medical Clerk. Complete individual learning conversations, recruitment, hiring, orientation, retention, development, annual skills assessment, and disciplinary activities.
• Serve as onsite support for medical lab operations and main point of contact for Labcorp.
• Ensure that all Medical Assistants participate in required clinical skills training in order to provide the safest possible care to Neighborcare patients, and assure clinical skills training is documented.
• Resolves issues identified by the team and escalate to the site lead team as needed.
• Provide oversight of training for floats, students and volunteers who are assigned at Neighborcare Health.
• Participate in strategic work with site lead team to plan for long term patient and staff needs, and identify areas for process improvement.
• Participate in Neighborcare leadership meetings and leadership development activities.
• Establish, maintain, and monitor standard procedures for back office clinic operations (patient safety, prepping the patient for pre and post provider visit, and clinical team support).
• Ensure appropriate daily staffing and coordinate changes in staff schedules.
• Create a weekly staffing schedule based on clinic needs.
• Assist and coordinate in the resolution of patient and staff issues to drive to a positive outcome.
• Manage immunization and vaccination programs.

Required qualifications 

• Completed an accredited Medical Assistant program
• Active WA state Medical Assistance licensure
• 4 years of experience in a professional setting
• Active CPR/BLS
• High School diploma or equivalent

Preferred qualifications

• Bachelor’s Degree in healthcare administration, health care, or health sciences
• Relevant health care/leading certifications
• 1-3 years supervisory experience in a healthcare setting

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community. 

 Compensation

The wage range for this position is a minimum $28.86/hour up to $38.75/hour maximum.

Compensation will be determined based on years of relevant experience. 

Union:  No

A full job description will be provided during the interview process.