Senior Director, Campus Business Operations and Quality Improvement

Company Description

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

 

Job Description

The Senior Director, Campus Business Process and Quality Improvement is the key business leader responsible for the oversight, supports and execution of continuous quality improvement, change management and development of business processes initiatives resulting in delivery of exceptional campus performance. The role requires strong partnership and project management with campus leadership and institutional leaders to drive process development and improvement through exemplary process design/improvement/management skills using proven best practice techniques and methodologies. Leverages and leads technology solutions to deliver business process results. These responsibilities include but are not limited to the leadership and creation of processes and ensuring continuous quality improvement/auditing of core campus operations – related to student retention/persistence, total enrollment management, campus finance operations, core business operational practices, execution of student experience strategies, and other strategic university priorities. 

• Oversees the implementation of Chamberlain University’s philosophy, mission, vision, and goals in one or more programs.
• Builds and executes strategies to support core campus business operations – specifically:
• • Creation of strategies that drive improvement of student and persistence and retention goals across Alliances.
  • Alliance oversight of total enrollment trending session over session
  • Synthesis reporting/reconciliation of campus/alliance financial performance
  • Defining processes that influence student experience strategies for scalable impact.
  • Design and implement core campus business practices across locations that drive consistency of operational procedures – including facility support and security practices.
• Leads teams through direct oversight and in partnership with internal business units ensuring seamless, student-centric processes to deliver exceptional business performance results. Leadership of functions may include and are not limited to building operations teams, business process improvement / project management, support of systems and technology alignment to business needs. All projects and functions performed in alignment with service quality and audit compliance objectives
• Leads team to identify opportunities to improve and standardize processes to improve service, achieve consistency, and reduce rework while maintaining high levels of quality, efficiency and driving down costs.
• Leads project initiatives both individually and via the team in support of campus locations and institutional business partners. Plans and executes effective project plans, facilitates sponsorship and project briefings, progress status reporting, definition of KPIs and measurement of success, and generation of project ideas
• Ensures that project team members work together to define business processes, recommend system configuration, and project manage their development as needed.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Measures and monitors work of individual contributors, providing feedback, coaching and recognition to support career growth and development, as well as supporting quality outcomes.
• Leads implementations for campuses by assisting / facilitating identification of impacts, training and facilitation/delegation needed to support smooth rollout.
• Works collaboratively with other operational, academic and student services leadership to ensure coordination and consistenc