Director Operations

Description

 The Director of Operations will oversee the development of TWCCH operations in the Southern Region including as pertains to the RCORP Impact network navigation. With the oversight and input of the Deputy COO and RCORP Impact Project Director, this candidate develops, implements and monitors all relevant programs and is responsible for the leadership, management, and operations of TWCCH Southern Region and RCORP Impact network. This position provides administrative and strategic programmatic support, which includes management, planning, development, implementation, and monitoring of all aspects and services related to TWCCH services including MAT/ Addiction Medicine in conjunction with the clinical operations leadership team and relevant medical directors.   

DUTIES & ESSENTIAL JOB FUNCTIONS
While living and demonstrating our Core Values, the Director Operations will:

• Manage all day-to-day operation of clinic locations where assigned including oversight of and guidance to staff to maximize efficiency and productivity.
  • Clarifies job descriptions and holds staff accountable.  Use EOS tools such as People Analyzer Tool and 5-5-5 Framework
• Develop processes that improve workflow, patient flow, continuity of care and resident education.
  • Cross check residents in clinic, with the schedule posted on amion
• Create, manage and maintain staffing schedules to ensure adequate coverage of the practice during the hours of operation which includes the oversight of the provider schedules.
• Implement and evaluate procedures, processes and protocols which support the organization’s goals and objectives of quality of care, resident education and sharing of best practices according to the tenants of the Patient Centered Medical Home.
• Provide oversight and optimizes provider schedules and patient appointments with a focus on continuity and accommodating patients’ immediate needs according to the tenants of the Patient Centered Medical Home.
• Attend to patient and staff grievances in conjunction with the medical director and follow complaints through to patient and staff satisfaction.
• Optimize revenues and reduces expenses for the clinic, including aligning staff work hours to improve availability according to the tenants of the Patient Centered Medical Home.
• Prepare and analyze financial budgets to ensure the financial viability and growth of the practice.
• Ensure all employees are current with certifications and licensure in accordance with local, state and federal regulations.
• Oversee the growth and development of the primary care, dental, infectious disease, and behavioral health service lines at the Wilkes-Barre Practice.
• Participate in the creation of marketing and advertising materials within budget guidelines to promote the service line.  
• Review monthly financial reports and projections to keep on top of revenues and expenses.  
• Conduct ongoing performance evaluations on all staff which includes, but is not limited to, annual evaluations, performance improvement plans and disciplinary actions.
• Responsible for identifying staffing needs, conducting interviews and recommending new employees in conjunction with the medical director and HR.
• Monitor and approve time off in conjunction with the medical director and HR.
• Developing and conducting clinic-related orientation and training for all new employees as well as refreshers for existing staff.
• Monitor compliance of staff with HIPAA and OSHA and other policies and procedures of TWCCH and local/state/federal guidelines.
• Communicate effectively with physicians in order to optimize and streamline performance.
• Promote teamwork between providers and employees to create cohesive, effective teams to improve patient, staff and resident satisfaction according to the tenants of the Patient Centered Medical Home.
• Coordinate clinic policies and procedures with clinic medical care processes via clinic medical director and organizational workflow
• Provide bi-weekly updates to the organizational leadership on the practice operations, projections, successes and areas for improvement with recommendations for change.
• Responsible for maximum reimburse for integrated service lines and ensure accountability for respective managers and directors
• Lead weekly staff meetings.
• Attend Practice Managers meetings, staff meetings and other meetings as required.

RCORP Impact (.5FTE)

• Actively engage in supporting the development and maintenance of the RCORP Impact Network and report to the Project Director.
• Actively engage with ensuring fiscal compliance and approval of RCORP Impact program income as pertains to TWCCH service delivery.
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