Field Driver – Customer Assistance Representative

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Field Driver – Customer Assistance Representative to help grow our company and ensure our mission is achieved! 

This role requires local daily travel and in-person visits to customer residences. 

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. 

WE ARE: Pivotal professionals in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. We each have an opportunity to provide a world-class customer experience. 

YOU ARE: A professional driver who enjoys providing superb in-person customer assistance that doesn’t require sitting at a desk all day.   

YOUR DAY-TO-DAY: 

• Field visit with customers at their residence to discuss past-due accounts and/or recover merchandise 

• Utilize company issued iPad, iPhone, and Door Knocking device app to ensure frequent communication with customers and team 

• Routinely lift, load and unload merchandise using a company provided vehicle and dolly 

• Secure and protect heavy merchandise during loading, transporting and unloading at regional Hub centers 

• Must be able to work in inclement weather conditions (rain, snow, heat, etc.) 

• Learn and apply new information and methods to work in assigned area 

• Adhere to all quality and safety guidelines 

• Adhere to company Core Values and follow standard operating procedures 

• Perform other related duties as needed 

YOU’LL BRING: 

• A valid state driver’s license; in order to operate a CMV for interstate transportation  

• A satisfactory Motor Vehicle Record (driving record)  

• A professional appearance 

• Superb interpersonal, written and verbal communication skills   

• Ability to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally, using a dolly and other safety equipment  

• Maintain a clean driving record as defined within our policy. Progressive will run driving records both upon hire and on a regular recurring basis throughout employment