Sales Associate

Position Summary

The Sales  Associate is responsible for working with Park guests, selling various goods + merchandise in the Lake’s Edge Gift Shop or Pine Lake Outpost  at Shelby Farms Park, as well as assisting with other needs of Park activities, all while maintaining an atmosphere of warm, friendly customer service. This position will report directly to the Visitor Services Supervisor, with assistance of the Sales Lead, to meet overall guest experience, revenue, and fundraising goals for Shelby Farms Park.

Duties + Areas of Responsibility

• Deliver the Park standard and reputation of above and beyond customer service.
• Accurately completes customer purchases and process all payment tenders via POS
• Ensures the gift shop area achieves the highest standards of cleanliness and presentation
• Follow opening and closing shift procedures.
• Establishes personalized yet professional rapport with customers
• Completes any other duty assigned by the Sales Lead,  Visitor Services Supervisor, and/or Director of Sales + Events
• Assist with merchandise sales for fundraising events throughout the year, including Starry Nights holiday light show.
• Maintain a working knowledge of park amenities, programs, mission, and operational times for various locations to assist guests best.

The typical work week can range from 8 to 20 hours. Weekend shifts are typically 6-8 hours.

Requirements + Desired Qualifications

• Flexible Schedule: Must be available to work weekends and some holidays/school breaks
• Excellent communication skills and desire to provide a friendly and enjoyable customer experience while working well with your team
• Elicits confidence and builds rapport
• Experience with cash handling
• Demonstrates values of collaboration, accountability, authenticity, trust and learning
• Collaborates with people of different races, backgrounds, experiences and educational levels
• Enthusiastic, dependable, trustworthy, self-motivated,  and self-aware

Physical Demands + Working Environment

• Ability to stand or walk constantly during shift
• Must have physical agility and the ability to handle objects carefully
• Ability to lift or move objects of 30-40 lbs