Senior Manager - Fraud Support

Location Details: Tempe, AZ

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team

The Global Payment & Transaction Risk (GPTR) organization is responsible for the payment fraud/risk, chargebacks, payment acceptance, and payout support functions. As a Senior Manager, Fraud Support, you will act as both a people and a project manager to support all the GPTR functions with a focus on establishing and implementing standard processes for our systems, rules, reporting, and work processes, while also identifying & addressing transaction risk-related trends and needs.

What you'll get to do...

• Lead the Support Team for the Global Payment & Transaction Risk functions with a focus on establishing and implementing standard processes for our systems, rules, reporting, and work processes, while also identifying & addressing transaction risk-related trends. This team is primarily responsible for a wide-range of tasks to support the entire department, including, but not limited to, conducting department-level QA, working closely with dev teams to maintain/improve systems (i.e. writing/negotiating requirements, testing, communication, etc), build/maintain dashboards/reporting, and identify/action trends
• Plan, perform, recommend, and implement improvement initiatives based on rule analysis, trending, and defined standard processes. Test improvement solutions, partnering with external teams as needed, and report outcomes
• Work closely with teams across the company to optimize the department’s systems/processes, support raised customer inquiries, and develop/implement/maintain the necessary dashboards/analytics to identify and act upon opportunities to improve results
• Analyze, identify trends, and build/deliver management-level ad hoc reporting/presentations with insights and actionable recommendations
• Research industry leading trends to identify relevant controls and procedures for our business
• Provide employees with the tools and training to succeed. Complete standard supervisory responsibilities including, but not limited to, one-on-one’s, team meetings, quality assurance reviews, hiring, terminations, corrective actions, and performance evaluations
• Periodically review organization’s work processes, systems, industry best practices, and reporting to find opportunities and recommend improvements
• Ensure team maintains productivity goals, while maintaining quality and delivering within SLAs
• Assist team in completing daily processes, acting as both a back-up and escalation point as needed

Your experience should include...

• 2+ years of experience in Fraud Detection and/or Chargeback teams
• 3+ years of experience as a people and/or project manager
• Proficient with Microsoft Excel, Access, Word, PowerPoint, and SQL
• Strong understanding of Fraud Detection standard processes, systems, reporting, and rules with the ability to see the big picture, plan for the long term, and communicate insights into actionable recommendations
• Experience successfully leading projects from start to finish, delivering quality results within specified timeframes, and effectively measuring and communicating outcomes

You might also have...

• Bachelor’s Degree in Accounting, Finance, Criminal Justice
• Experience with Tableau, Amazon QuickSight, and Redshift

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (