Program Manager

Job Requisition ID #

24WD80353

Position Overview

The Business Operations team is looking for a proven Program Manager to lead global programs and projects that shape how Enterprise Customer Success (ECS) delivers value to Autodesk customers. From operationalizing new customer offerings to enhancement and optimization of existing workflows, you will translate the strategies and goals of ECS into execution, launch and adoption. You will articulate a program's strategy and objectives and how it will affect the ECS team.

To be successful in this role, you require facilitation, stakeholder management, and storytelling skills. You will need a passion to positively affect both Autodesk's business and the practice of delivering impactful customer engagements.

You will report to the Director of ECS Business Operations. You will conduct the planning, execution, and oversight of assigned programs, and be accountable for program success. You will need to navigate a matrixed organization to distill important cross-functional information for decision makers and deliver value to end-users.

Responsibilities

• Create structured and detailed program plans and roadmaps, set milestones, estimate time and resource needs, allocate resources, and coordinate tasks to ensure efficient project execution and delivery
• Manage program scope, success metrics, risks, and issues
• Monitor and evaluate program progress and performance against metrics and goals.
• Collaborate with stakeholders to understand needs, develop requirements, and manage expectations
• Develop clear documentation of workflows and procedures
• Develop and refine processes to ensure effective and efficient execution
• Work with technical teams to translate requirements into technical specifications.
• Need to dive into details to guide execution but also zoom out to contextualize specific recommendations/programs within the broader company strategy
• Break down silos to use ideas and solutions from across the business
• Comprehend requirements, then define and manage tactical plans and to meet those requirements
• Coordinate cross-functional resources to achieve project objectives
• Ensure stakeholders have visibility into current capabilities and how to prioritize investments to improve or add new capabilities
• Work with go-to-market teams using the existing technology stack and operational processes in new ways to deliver desired capabilities
• Highlight tradeoffs, and ensure that employee and customer experience are top of mind when making decisions
• Present status and proposals at all levels in written and live formats

Minimum Qualifications

• Minimum of 5+ years of work experience with combined exposure to consulting or project management in SaaS / Cloud environment
• Program management experience in an B2B enterprise SaaS / Cloud environment
• Proficient in all aspects of managing global programs and projects including policy, process definition, enablement, implementation, and change management
• Experience influencing and rallying diverse stakeholders using both qualitative and quantitative insights
• Experience implementing and scaling programs across globally dispersed teams
• Minimal travel required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a