Virtual Sales Representative I - U.S. Central

About the Department

The Diabetes Sales Team leads the US sales efforts for Novo Nordisk’s robust cardiometabolic product portfolio, which includes world class therapies for the treatment of diabetes, obesity, and the reduction of adverse cardiovascular events. As part of the team, you will have frontline exposure to our portfolio vision, business strategies, and critical market insights that drive our business forward. You will drive the NNI portfolio strategy in tandem with our marketing team, and balance performance with compassion to ensure that the latest therapies and products reach the people who need them most.

At Novo Nordisk, we are the world leader in diabetes care and a major player in defeating other serious chronic conditions such as obesity, growth hormone-related disorders and rare bleeding disorders. We use our skills, dedication and ambition to help people with diabetes and other chronic or rare diseases. We are looking for individuals who want to do the same. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development. Are you ready to realize your potential?

** Candidates can be located anywhere across the CST time zone

 

The Position

Assumes responsibility for achieving sales goals by implementing marketing and sales strategies aimed at effectively selling and promoting NN portfolio of products to HCPs and other office staff through remote/virtual means.

 

Relationships

Externally, the VSR builds and maintains relationships with physicians, physician assistants, nurse practitioners, medical assistants, pharmacists, nurses and other paramedical customers and current co-promotion partners.

 

Internally, the VSR reports to the Virtual Sales Business Manager. The VSR also interacts and collaborates on a regular basis with other field-based employees covering the same geographic areas.

 

Essential Functions

• Demonstrates competencies on a consistent basis with territory level impact
• Follows appropriate direction around virtual call scripts and call continuum decision trees
• Follows appropriate direction around # of outbound customer calls per day, as well as appropriate frequency to ensure customer and call continuum
• Records notes of calls, including products discussed, key issues and concerns addressed, sales aids utilized, samples distributed, and any other information that will ensure maximum effectiveness for future sales calls
• Sets follow up calls with customers based on call continuum plans and customer engagement
• Responsible for customer follow-up of inbound leads and for developing leads and referrals
• Utilizes understanding of the territory market including current market conditions, competitive market trends, priorities, and patient needs to develop and execute territory business plans
• Implements plans to gain virtual access to build and maintain business-relevant relationships with customers: prescribers, and support staff to drive business impact by collaborating around the clinical management of patients and offering NNI-approved solutions
• Develops and sustains internal relationships by collaborating across functions (e.g. Market access, Educators, etc.) by proactively sharing appropriate knowledge and business opportunities to impact customers. Researches, understands and tailors account plans based on stakeholders and accounts business practices
• Demonstrates proficiency in implementing the Novo Nordisk selling model with external customers and during company sponsored meetings
• Demonstrates professionalism and a customer-focused approach with internal and external stakeholders by actively listening, identifying and addressing customers and patients’ needs, and keeping commitments
• Proactively communicates and coordinates with relevant internal stakeholders (territory sales team, DBM, RBD, etc.) to implement plans and define roles and responsibiliti