Personal Lines Agent (Napa/Sonoma)

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
If this sounds like a place you’d like to be, we’re eager to meet you!
Provide insurance, risk advice and education concerning insurance coverage and planning, while performing a wide variety of duties, selling of new insurance policies, servicing personal lines accounts, handling policy renewals, managing leads provided and following up in a timely manner. Ability to travel to assigned branches and other locations is required.
Work with assigned Napa/Sonoma branch locations in your territory.  Service and advise Members within that territory in regard to their insurance needs. Conduct branch trainings with employees and provide ongoing insurance and/or reviews to our Members.

Advisory Services

• Proactively review Member financial information and make recommendations in regards to insurance coverage needs.
• Provide individualized advice and counsel based on specific client (and prospect) needs.
• Use independent judgment to provide professional advice and recommendations concerning insurance policies that best meet Members’ needs and financial circumstances.
• In providing counsel, use a fact finding and profiling process that ensures all needs and possible scenarios are considered in recommendations. Identify all financial information needed to provide consultation and communicate accordingly with prospects and existing clients.
• Demonstrate personal lines expertise in advising prospects and existing clients based on the nuances and influencing factors. When recommending the appropriate policies and products, do so while minimizing risk and maximizing sales and service requirements.
• Educate and advise Members on advantages and disadvantages of various insurance products, insurance philosophies and risk management strategies.
• Provide exceptional customer service to all internal and external customers.
• Provide ongoing training and education to internal partners regarding insurance products, philosophies, and sales processes.
• Analyze situations and recommend workable solutions for customers.
• Perform ongoing management of personal lines book(s) of business, policy reviews, policy renewals, risk management and ongoing client consultation.
• Be familiar with ratings an influencing factor when providing quotes to prospects and existing clients.
• Negotiate and obtain the best price and overall protection for our clients based on the information provided by the Member.
• Make and receive calls to resolve insurance related matters, including claims support and problem resolution, for clients.
• Assist Members/clients with their insurance questions, resolve problems as appropriate, and provide Members with quotes for coverage.
• Continuously pursue ongoing education and knowledge of insurance industry trends, products and related services.
• Will travel to Corporate Offices and other branch locations as assigned.

Sales and Administration:

• Cross-sell our book of business and identify opportunities that should be referred back to the Credit Union based on their financial situation.
• Handle policy maintenance procedures in a timely manner (new policies, renewals, changes, etc.) within the agency management system.
• Process all new business, renewal business, etc. in personal lines department in a timely manner, and manage all leads in accordance with RCUSG standards and expectations.
• Produce new insurance policies with quality and thoroughness by following RCUIS processes and procedures.
• Report all claims to the appropriate carrier, and follow-up and intervene when necessary to ensure claims are processed in a satisfactory manner.
• Complete daily, weekly and monthly lead and sales tracking reports as requested.
• Provide assistance to RCU Insurance Services employees’ in achieving sales and service goals.
• Implements new CUSO/credit union related products and services with other employees of RCU Insurance Services.
• Perform