Client Service Coordinator

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.  As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.  

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. 

Summary of Position: 

The role of the Client Service Coordinator is to provide support to the Property Management Teams and Clients by managing the office efficiently through organization, clear communication, and attention to detail with a focus on timely interactions with tenants. 

Responsibilities: 

• Assist property staff in maintaining effective client relations, ensuring tenant satisfaction. 

• Answer and dispatch incoming calls and emails to the appropriate party in a timely fashion. Follow up as necessary on tenant work order requests, radio calls and building staff requests. 

• Notify General Manager/Operations Manager of any repeat tenant issues or significant problems. 

• Assist Operations Manager/Client Services Manager in processing all invoices in a timely manner. 

• Assist Operations Manager/Client Services Manager in submission of monthly accruals. 

• Assist Operations Manager/Client Services Manager in emailing monthly rent statements with appropriate support documentation 

• Assist Client Service Manager in managing Angus Work Order system by inputting, monitoring, closing and billing work orders through the system. 

• Train clients on how to use the Angus Work Order system. 

• Follow-up with building vendors and contractors on daily service issues. 

• Communicate with all clients via mail merge, soft and hard copy correspondence. 

• Assist General Manager/Operations Manager with tenant events and tenant relations programs. 

• Provide support to ensure smooth operations of the property office. 

• Coordinate incoming and outgoing mail, overnight deliveries, and courier service. 

• Oversee the building office files—organizing, labeling and filing as-needed. 

• Stock and order necessary office, letterhead and kitchen supplies. 

• Maintain daily freight elevator and loading dock schedule. 

• Coordinate with engineering staff to schedule sprinkler & smoke detector shutdown requests and create appropriate tenant billing. 

• Compile tenant and operating activity with concise and clear communication on the daily and weekend security memo. Maintaining a historical file of said memo. 

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