Ops Research Perf & Strategy Consultant

Department:

Revenue Management & Pricing

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Responsible for ensuring daily air revenue generation meets or exceeds Company goals while maintaining our low cost brand. This is accomplished by ensuring the Revenue Management System has the most accurate inputs and is calibrated accordingly. Recommends and executes full-scale strategic changes based on statistical analysis and simulation modeling. This role works across multiple customer groups and cross-functional Teams to align Revenue Management strategies with Company initiatives and activities.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Incorporate Yield Management, Pricing, and Technology concepts with Commercial goals to enable Revenue Management to maximize revenue while maintaining our low cost brand
• Enable Yield Management and Pricing to be more effective and efficient by consulting on difficult problems, being a subject matter expert in a host of area and improving the base forecast and optimization of the Revenue Management System
• Identify opportunities for revenue generation and drive decisions on Revenue Management, Commercial and Enterprise projects based on complex analysis with support from Leader
• Seek opportunities within normal scope of work and proactively make recommendations based on system knowledge and analysis to improve revenue performance and meet Revenue Management goals
• Represent Revenue Management in cross-Team discussions and Enterprise initiatives, with some direct Leadership involvement
• Act as a Project Leader with responsibility for performing research, data mining, developing conclusions and presenting findings to Senior Leaders for discussion and evaluation
• Present and communicate occasionally to Revenue Management Senior Leaders and Vice President directly
• Train and mentor more junior analysts within the Revenue Management
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Advanced knowledge in Yield Management, Pricing, reservation systems, Global Distribution Systems, forecasting systems and optimization
• Advanced skills with Microsoft products: Excel (pivot tables, VBA and slicers), Access, Outlook, Teams, etc., advanced skills in SQL and database management and working knowledge of JAVA or Python or Alteryx
• Skilled in innovation—specifically in the Revenue Management & Pricing space
• Ability to quickly make sense of, combine, and organize information into meaningful patterns, present this data and provide in meaningful formats so others may continue analysis
• Ability to tell when something is wrong or is likely to go wrong, which may not involve solving the problem, only recognizing there is a problem
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to identify and solve complex problems—at times this involves developing unusual or clever ideas but at its core this is using logic and reasoning

Education

• Required: High School Diploma or GED

Experience

• Advanced level experience, expansive and far-reaching knowledge in:
  • Yield Management including theory, strategy and practice (customer demand, bid price controls, dual RBD, etc.)
  • Pricing including theory, strategy and practice (Fare Basis Codes, ATPCO rules, etc.)
  • Reservation Systems, Global Distribution Systems
  • Working with large and complex datasets
  • High level analytical problem solving

Licensing/Certification

• N/A

Physical