Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Ready to accelerate digital transformation at the AI frontier? We are seeking a Senior Account Executive to join our team in the Netherlands. At Genesys, we don’t just help businesses connect better with their customers, we empower you to build meaningful relationships and deliver real impact.

At Genesys, our flexible work approach is built on trust and designed to balance collaboration, culture, and individual needs. This role is hybrid, combining remote work with onsite customer and partner meetings, as well as an in-office presence in Amsterdam, depending on business priorities.

Key Responsibilities:

• Sales & Account Management
• Achieve and exceed revenue targets in the Dutch market.
• Navigate RFP and RFI processes
• Lead complex sales cycles end-to-end: discovery, value proposition, proposal, negotiation, and contract closure
• Manage Genesys accounts through accurate forecasting, strategic planning, and resource alignment
• Align customer business needs with Genesys offerings to support digital and AI transformation initiatives
• Build and maintain strong, trusted relationships with C-level executives and key decision-makers
• Drive customer retention, expansion, and long-term value through cross-sell and up-sell strategies
• Actively promote Genesys solutions through direct engagements and via business partners
• Work with Marketing on demand generation and joint GTM campaigns
• Collaborate with Solution Consultants, Delivery, Customer Success, and Marketing teams to ensure a seamless customer experience

Minimum Requirements:

• 2+ years of B2B experience in B2B SaaS Sales
• Proven track record of consistently meeting or exceeding sales targets, comfortable closing 6 figure deals.
• Ability to engage, influence, and build trust with senior executives
• Experience in coordinating cross-functional teams and managing long-term strategic accounts
• Proficiency in Salesforce
• Excellent verbal and written communication skills in English and Dutch
• Highly self-motivated, organized, and able to manage multiple priorities independently

Preferred Qualifications:

• University degree (Business, IT, Engineering, or related field)
• Background in SaaS, AI or CX software
• Experience in indirect sales/channel models

What We offer:

• A flexible and inclusive work environment that supports your well-being
• A competitive salary and benefits package
• Ongoing opportunities for learning, career development, and innovation
• A global community that values diversity, sustainability, and making an impact

Join Genesys Netherlands and help leading organizations reimagine customer experiences with the power of cloud, AI, and empathy.

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platfo