Systems Support Engineer in Edwards, CA*

Description

Are you looking to take the next steps in your career as a Systems Support Engineer? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is seeking an experienced Systems and Network Support Engineer to lead and execute a broad range of engineering, operational, and client-facing support functions across Microsoft-centric and hybrid cloud environments. The ideal candidate will bring hands-on technical expertise in infrastructure deployments, network troubleshooting, Azure operations, and IT service delivery, while also contributing to documentation, system design, and cross-functional coordination. 

Key Responsibilities:

Engineering & Microsoft Platform Support:

• Design and maintain network and system architecture diagrams to support infrastructure visibility and planning.
• Lead or independently execute deployment of new system capabilities across local and remote environments.
• Manage ongoing system operations and maintenance (O&M) tasks, including OS patching, performance monitoring, and configuration management.
• Investigate and resolve complex network and system issues, escalating only when necessary.

Azure & Cloud Integration:

• Enforce and refine Azure governance and best practices in collaboration with senior cloud architects.
• Perform advanced troubleshooting across hybrid infrastructure, including Azure resources and on-prem WAN / LAN infrastructure.
• Monitor and communicate system status, capacity trends, and service-level indicators to both technical and business stakeholders.

Site Operations & Hardware Management:

• Oversee execution of client hardware deployments, moves, and troubleshooting across AAP, and on-prem infrastructure.
• Manage user identity lifecycle processes, including account creation, deprovisioning, and access requests.

Cross-Team Collaboration & Client Engagement:

• Act as a liaison between Systems Integrators and client teams, helping to mediate technical ownership, clarify responsibilities, and align stakeholder priorities.
• Deliver informal training and mentoring to junior team members on Azure tools, scripting, and IT best practices.
• Proactively contribute to backlog development, process improvement initiatives, and knowledge management efforts.

Required Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 5+ years of professional experience in systems or network administration roles supporting Microsoft or Azure environments.
• Strong foundational knowledge of networking protocols (IP, DNS, DHCP), Active Directory, and Group Policy.
• Demonstrated experience supporting Azure environments, with working knowledge of IaaS, virtual networking, and subscription management.
• Excellent communication, documentation, and troubleshooting skills in mixed technical/non-technical settings.
• Must be able to lift/move hardware and travel to nearby operational sites as needed.
• DoD 8570 IAT Level II certification required (e.g., Security+ CE).

Preferred Qualifications:

• Proficiency with Microsoft Azure Portal, PowerShell scripting, and Azure CLI.
• Experience using Visio or similar tools for technical diagramming.
• Certifications such as Network+, Security+, Microsoft Azure Fundamentals (AZ-900), or Azure Administrator Associate (AZ-104).

Requirements

• Must be within driving distance of Edwards, CA OR willing to relocate there (Relocation Assistance Package Available)
• Must be willing to work onsite (This role may include the need to work outside of core hours on high priority investigations and may also include on-call responsibilities)
• Must be willing and able to travel frequently
• Must possess an active TS/ SCI clearance or above
• Must possess an active DOD 8570 IAT Level II or greater

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuo