Customer Integration Specialist

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

The Customer Integration Specialist works closely with ClaimSearch customers as well as the product team to ensure a thorough, smooth, and timely system integration effort.  You will be the first point of contact for companies planning to integrate with our system, upgrade an existing integration or looking for ways to improve workflow efficiencies.  You will continue to drive the adoption of our integration claims solution, standardize processes, and identify areas for opportunity. 

The Customer Integration Specialist is comfortable with ambiguity, embraces change, and exerts influence with their team and customers. You will have a solid understanding of the product and service, user experience, and technology and will contribute to the Claims team roadmap and develop subject matter expertise in assigned areas.  As the Customer Integration Specialist, you will:

• Initiate and manage customer and claim system vendor technical implementations for data exchange and optimized workflow options (SSO & Risk Responses)
• Proactively identify existing customers with opportunity to upgrade to more integrated workflow options.
• Define and develop analytical measures to understand usage, adoption, customer sentiment.
• Create standardized onboarding processes.
• Document customer/vendor system capabilities and behaviors.
• Support sales and product teams to help meet customer needs.
   

Qualifications

• Bachelor’s degree and 3-5 years of experience required.
• Experience in a high profile, customer focused function displaying persistence, responsiveness, and successful delivery of service.
• Ability to organize effectively, set priorities, manage workload, and multitask to meet departmental and individual deadlines.
• Motivated, self-starting and detail oriented with a high level of initiative. Comfortable working both independently and with a team. 
• Excellent oral and written communication skills. 
• Proficient working knowledge of Microsoft suite, including Word, Outlook, Excel.
• Customer success, Customer Experience and Lean Six Sigma mindset
• Knowledge of Salesforce, Leankit and JIRA a plus
• Experience with ClaimSearch and/or in the Insurance Industry a plus.

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions —