Account Manager [Chinese speaker]

Job Title

Account Manager [Chinese speaker]

Are you looking for a new and challenging project to project and multiply the growth of your professional career? Do you enjoy collaborating with other teams on tech projects focused on digital transformation? Are you motivated to formulate and execute growth strategies to deliver greater value to the customer? This is the job you’re looking for!

We are looking for a Strategic Account Manager for our Travel team to lead the relationship with our key accounts. You will be responsible for managing and growing existing customer accounts and supporting them in their operational activities.

You will be the single point of contact for the assigned customer portfolio, orchestrating various internal and external processes to deliver greater value to the customer!

Your day-to-day

• Foster strong and lasting relationships with customers, cooperating with them and understanding their needs.

• Analyze the current situation of the customer and formulate strategies to increase coverage in terms of digitization, identifying new business opportunities.

• Align the implementation and deployment strategy of the solution with the customer’s internal objectives, considering our vision: Greater process automation to reduce costs and increase efficiency.

• Monitor satisfaction, identify new opportunities, and propose solutions to improve customer profitability/efficiency.

• Identify the specific requirements and expectations of existing customers.

• Ensure that new products, product improvements, and overall solutions are developed and implemented within the agreed timeframe.

• Develop the action plan schedule and deliverables related to the project.

• Detect potential risks and carry out necessary corrective actions to ensure project success.

• Report to the team on the progress of actions and their impact on operations.

• Participate in continuous improvement processes: Identify opportunities for improvement in internal processes and implement them.

• Collaborate with the following teams: Implementation, Business Development, Product Development, Customer Care.

What are we looking for?

• Customer centricity and results orientation

• Team player who wants to share and contribute

• Previous experience in managing large accounts/business development. Experience in sales in tech or tourism companies is valued.

• Previous experience in project management/SAAs implementation (nice to have)

• Previous experience working with tangible objectives.

• Experience in change management, process definition, digitization projects is a plus.

• Advanced level of Chinese and English (Spanish is a plus)

• Person with good communication skills and customer relations.

What do we offer?

🤝         Values-Driven Culture: Join a team guided by innovation, efficiency, accountability, teamwork, and people focus

🌍         Impactful Work: Play a vital role in creating smooth, connected travel payment experiences globally

🌈         Multicultural Environment: Experience the richness of a truly diverse work environment

🚀         Cutting-Edge Innovation: Collaborate with a team of experts building an award-winning payments platform to challenge legacy processes

🏠          Flexible working: Embrace a dynamic work environment with the freedom to balance your professional and personal life seamlessly

🩺         Private Medical Insurance: Prioritize your well-being with comprehensive coverage under our private medical insurance plan

🎉       And Much More: Language Classes, Gympass, Yoga Classes, Physiotherapy Service, Life Coaching and a Referral Program

About us:

Voxel is a leading provider of electronic invoice and B2B payment solutions for travel sellers, hotels, and other travel players. Voxel’s Bavel Platform orchestrates an end-to-end electronic payment process. 50,000+ hotels, 1,000+ tour operators and travel companies, and 3,000+ restaurants and franchises, across 100 countries, currently benefit from the platform. Voxel has recently joined Amadeus IT Group which