Senior Manager, Legal Operations

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

We are seeking an experienced and strategic Head of Legal Operations to lead the transformation of our small but growing in-house legal team at Commure. As the leader responsible for Legal Operations, you will be instrumental in optimizing and scaling the legal department’s operations to support the rapid growth of the company. You will drive efficiency across legal processes, from contract lifecycle management (CLM) and project tracking to budgeting and legal technology integration.

The ideal candidate will have a deep understanding of legal operations, a passion for process improvement, and experience in managing tools and workflows that enhance legal team performance. You will work closely with internal stakeholders to improve legal operations, streamline workflows, and enable the legal team to effectively contribute to the company’s success.

This position will be hybrid, 3 days onsite, in our Mountain View, CA.

What You'll Do

• Legal Operations Strategy & Process Optimization:

  • Own and continuously refine the Contract Lifecycle Management (CLM) system and related tools, including automation of form creation, self-service options, playbooks, and management of templates and workflows.

  • Partner with cross-functional teams (Sales, IT, Procurement) to enhance the contracting process and drive seamless integrations between legal, sales, and purchasing systems, particularly Salesforce and other enterprise tools.

  • Lead the Legal Team's data analytics strategy, developing and maintaining regular reports that demonstrate the business value of legal operations, especially with tools like Ironclad.

  • Develop and execute the Legal Team budget, assisting the DGC with forecasting, spend tracking, and cost-saving initiatives.

  • Design and implement training programs on workflows, contract lifecycle management, and operational improvements across the legal team.

• Operational Excellence:

  • Manage offshore contract administration personnel responsible for the administration of day-to-day legal operations, including contracts management and  records retention.

  • Oversee data privacy programs and ensure compliance with data governance, privacy policies, and regulations.

  • Implement and track new operational processes for compliance, including data deletion and legal governance procedures.

  • Streamline the process for onboarding and offboarding outside counsel, as well as internal legal team members.

• Technology and Tool Integration:

  • Drive the adoption and effective use of legal technology tools (e.g., Lexion/Linksquares, Salesforce, Coupa) to automate and optimize legal workflows.

  • Lead the development of self-service playbooks and other tools that increase efficiency, including AI-driven solutions for contract review.

  • Oversee the implementation and management of legal department tools related to project tracking, task management, and reporting.

• Cross-Functional Collaboration:

  • Collaborate closely with internal stakeholders, including Legal, IT, Finance, and Sales, to align on global contract policies, lifecycle management, and integration of legal workflows with business operations.

  • Provide administrative support for the legal team, including document management, metadata validation, and troubleshooting workflow issues.

• Thought Leadership & Industry Engagement:

  • Serve as a th