Director of Outreach Operations

Wider Circle is seeking a highly motivated and experienced Director of Outreach Operations to join our team. In this role, you will be responsible for overseeing and optimizing our outreach strategies and operations to ensure effective engagement with our target audience. You will work closely with cross-functional teams to develop and execute outreach campaigns, monitor their performance, and make data-driven decisions to drive continuous improvement. The ideal candidate is a strategic thinker, a strong leader, and has a passion for improving the health and well-being of underserved populations. If you are looking for a challenging and rewarding opportunity to make a difference, then Wider Circle is the place for you.

Company Overview

At Wider Circle, we believe that everyone deserves to be healthy. That’s why we’re setting out to solve the last mile of healthcare by building neighborhood groups that empower members to motivate and support each other to get the care they need, when they need it, where they need it. We partner with health plans and physician groups in neighborhoods across the country to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences. These programs create a trusted community support network essential to managing better health. Wider Circle is proud to bring its unique programs to more than 320 communities nationwide in 5 different languages.

Responsibilities

• Develop and execute strategic outreach plans to engage with target populations and drive enrollment in Wider Circle programs.
• Oversee multiple outreach campaigns simultaneously, ensuring timely execution and monitoring performance against goals and key performance indicators.
• Collaborate with cross-functional teams including marketing, community engagement, and operations to ensure alignment and synergy across outreach efforts.
• Analyze data and insights to identify trends, opportunities, and areas for improvement in outreach strategies and operations.
• Develop and implement standard operating procedures and best practices to improve operational efficiency and effectiveness.
• Lead, mentor, and manage a high-performing team of outreach professionals, providing guidance, support, and professional development opportunities.
• Establish strong relationships and partnerships with community organizations, health plans, and other stakeholders to expand outreach opportunities and reach a broader audience.
• Stay up-to-date with industry trends, best practices, and regulatory requirements related to outreach and engagement.
• Collaborate with leadership to define strategic goals and objectives for outreach operations.

Requirements

• 10+ years of experience in outreach operations, community engagement, or related field.
• Bachelor's degree in business administration, healthcare administration, public health, or a related field. Master's degree is a plus.
• Demonstrated success in developing and executing outreach strategies and campaigns, preferably in the healthcare or social services sector.
• Strong analytical and problem-solving skills, with the ability to analyze data and derive actionable insights.
• Experience managing and leading teams, with proven ability to inspire and motivate others.
• Excellent interpersonal and communication skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
• Knowledge of healthcare industry trends, regulations, and best practices related to outreach and engagement.
• Proficiency in project management tools and techniques, with the ability to manage multiple projects concurrently.
• Strong leadership and decision-making skills, with a results-oriented mindset.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for improving the health and well-being of underserved populations.