Hotel Supervisor - Full Time - Harrah's Gulf Coast

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

The Hotel Front Office Supervisor is responsible for providing supervision in the daily tasks of the front desk, bell and valet teams. The front office supervisor ensures “A” level customer service is provided during each guest interaction. The front office supervisor resolves guest complaints and follows up to ensure guest satisfaction.  The front office supervisor creates a fun and exciting work environment for team members as well as guests while seeking employee input on new ideas to improve service. The front office supervisor promotes a positive work environment; creating opportunities to increase customer satisfaction scores and is responsible for training, developing and motivating team members in order to increase employee retention. 

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.glish. 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Serves as a hotel management representative and customer service role model for Team Members.
• Directs day-to-day operations of the shift to ensure each guest experiences a level of service that exceeds expectations.
• Schedules staff in accordance to business demands. Reviews daily staffing requirements and makes adjustments as necessary.
• Recommends changes for assigned personnel, including hiring, promotion, demotion and termination of personnel.
• Approves regular vacation and recommends leave of absence if necessary.
• Provides coaching of positive and corrective work-related activities.
• Prepares and coordinates performance reviews of assigned Team Members. 
• Effectively and efficiently yields hotel on a daily basis to ensure maximum hotel profitability.
• Establishes and administers policies and procedures pertaining to the front desk, valet and bell departments and assures adherence to them.
• Properly inform all team members of changes in promotions, events, etc. by means of daily BUZZ sessions or posted memos.
• Handles guest complaints, taking corrective action as necessary.  This includes billing inquires, OTA third party agents, and research of disputed bills.
• Handles all guest inquiries with promptness.