Global Partner Program Manager

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

About the Role:

We are currently expanding our Channel Team and hiring a Global Partner Program Manager. You will report into Viktor Mach, our Head of GTM Enablement. 

The Partner Program Manager will play a pivotal role in the success of our growing partner ecosystem. You will be responsible for supporting our partners through scalable motions that include effective partner onboarding, ongoing enablement, and diverse engagement programs that drive partner excitement and skill of Bloomreach’s software solutions. Your primary focus will be to develop and maintain programs that drive sourced and influenced channel revenue growth. 

You will have the opportunity to join a pre-IPO company and strategize for a fast growing SaaS solution in the personalization space with a rapidly growing partner ecosystem. You will be able to accelerate Partner Channel growth, a highly visible team at Bloomreach, while having the opportunity for your voice to be heard and for you to help guide the programmatic growth of the Bloomreach partner ecosystem. We'd love for you to apply!

Your job will be to: 

• Program Development and Execution: Develop, manage and assess partner programs in collaboration with the regional Heads of Channel Sales that align with Bloomreach's business objectives. These include: overall program overview, new partner onboarding, ongoing sales and product enablement, campaign communication, partner re-leveling, and regular program updates. 
• Partner Relationship Management (PRM): Accept partners into the program, update content in the partner portal, and serve as the global point of contact.
• Enablement and Training: Collaborate with cross-functional teams to curate the existing or develop new partner enablement resources such as high-level onboarding materials, sales collateral, and product documentation. 
• Performance Monitoring and Reporting: Establish key performance indicators (KPIs) and metrics to measure partner program effectiveness. Regularly track and analyze partner performance, providing insights and recommendations for continuous improvement. 
• Market Analysis: Stay abreast of industry trends, competitor activities, and market dynamics. Conduct market research to identify new motions of driving partner engagement. 
• Collaboration and Cross-Functional Alignment: Collect internal partner needs from other Bloomreach stakeholders such as Sales, Marketing, Product, Client Services, Operations and other teams. Foster a collaborative culture and ensure effective execution and communication across departments
• Partner Processes and Administration: Audit, improve and manage existing partner processes such as onboarding workflows, deal registration, bi-directional commission pay-outs, Market Development Funds (MDF) usage, partner certification, sandbox, and other processes as they arise
• Sales Productivity Technology: Audit, improve and manage existing sales productivity tools such as Channeltivity, Crossbeam, Gong, and Sales Navigator
• Advanced Reporting and Analytics: Collaborate closely with other Enablement colleagues on adoption tracking of sales motions across all external seller personas

Your success story will be:

• In 30 days, you will learn the Bloomreach solution set and how partners play a role.
• In 60 days, you will prioritize your responsibilities, identify opportunities to scale the partner program, create a plan to drive the progra